Key Responsibilities
Active Directory Administration
- Administer
and support Active Directory Domain Services (AD DS). - Manage
users, groups, service accounts, computer objects, and Organizational
Units (OUs). - Troubleshoot
authentication issues related to Kerberos, LDAP, DNS, and Group Policies. - Monitor
and resolve AD replication issues. - Manage
Domain Controllers, Sites & Services, FSMO roles, and Trust
Relationships. - Perform
AD health checks and routine maintenance activities. - Support
Joiner, Mover, and Leaver (JML) processes.
Microsoft Entra ID (Azure AD)
- Administer
Microsoft Entra ID users, groups, devices, and enterprise applications. - Manage
and troubleshoot Azure AD Connect synchronization. - Configure
and support: - Single
Sign-On (SSO) - Multi-Factor
Authentication (MFA) - Conditional
Access Policies - Self-Service
Password Reset (SSPR) - Identity
Protection - Identity
Governance
- Investigate
authentication, sign-in, access, and synchronization issues. - Support
hybrid identity and federation services.
Microsoft 365 Administration
- Manage
Exchange Online mailboxes and mail-enabled objects. - Administer
Shared Mailboxes, Distribution Groups, and Microsoft 365 Groups. - Troubleshoot
mail flow, delivery failures, Outlook, and mailbox-related issues. - Provide
administration and support for Microsoft Teams. - Manage
SharePoint Online and OneDrive access permissions. - Handle
Microsoft 365 license provisioning and administration. - Support
Microsoft 365 Security & Compliance features.
Incident & Service Request Management
- Provide
Level 2 support for incidents and service requests. - Troubleshoot
and resolve complex identity and collaboration-related issues. - Perform
Root Cause Analysis (RCA) for recurring incidents. - Collaborate
with L3 teams and Microsoft Support for escalations. - Ensure
adherence to SLA and operational standards. - Prepare
and maintain technical documentation, SOPs, and knowledge articles.
Monitoring & Operational Support
- Monitor
AD, Entra ID, and Microsoft 365 service health. - Participate
in change management and maintenance activities. - Generate
operational reports and service metrics. - Support
audits and compliance-related activities.
Mandatory Technical Skills
Active Directory
- Active
Directory Domain Services (AD DS) - Group
Policy Management - DNS
& DHCP - AD
Replication Troubleshooting - LDAP
& Kerberos Authentication - Domain
Controller Administration
Microsoft Entra ID
- Microsoft
Entra ID Administration - Azure
AD Connect - Hybrid
Identity Management - SSO,MFA
& Conditional Access - SSPR
- Identity
and Access Management (IAM)
Microsoft 365
- Exchange
Online - Microsoft
Teams Administration - SharePoint
Online - OneDrive
for Business - Microsoft
365 Admin Center - License
Management - Mail
Flow Troubleshooting
Scripting & Automation
- PowerShell
Administration and Automation - User
Provisioning & Reporting Scripts - Basic
Automation for Operational Tasks
Preferred Skills
- Microsoft
Intune / Endpoint Manager - Microsoft
Defender for Office 365 - Microsoft
Purview - Microsoft
Sentinel - Azure
Administration (AZ-104) - Hybrid
Exchange Environment - ServiceNow
- ITIL
Framework
Qualifications
- Bachelor’s
degree in computer science, Information Technology, or related field. - 4-8
years of relevant experience in Microsoft Infrastructure Support. - Experience
supporting enterprise environments with 1,000+ users preferred. - Strong
understanding of hybrid identity and Microsoft cloud technologies.
Soft Skills
- Strong
analytical and troubleshooting skills. - Excellent
verbal and written communication. - Ability
to work independently and handle multiple priorities. - Customer-focused
approach with strong stakeholder management skills. - Strong
documentation and knowledge-sharing abilities.
Responsibilities
Key Responsibilities
Active Directory Administration
- Administer
and support Active Directory Domain Services (AD DS). - Manage
users, groups, service accounts, computer objects, and Organizational
Units (OUs). - Troubleshoot
authentication issues related to Kerberos, LDAP, DNS, and Group Policies. - Monitor
and resolve AD replication issues. - Manage
Domain Controllers, Sites & Services, FSMO roles, and Trust
Relationships. - Perform
AD health checks and routine maintenance activities. - Support
Joiner, Mover, and Leaver (JML) processes.
Microsoft Entra ID (Azure AD)
- Administer
Microsoft Entra ID users, groups, devices, and enterprise applications. - Manage
and troubleshoot Azure AD Connect synchronization. - Configure
and support: - Single
Sign-On (SSO) - Multi-Factor
Authentication (MFA) - Conditional
Access Policies - Self-Service
Password Reset (SSPR) - Identity
Protection - Identity
Governance
- Investigate
authentication, sign-in, access, and synchronization issues. - Support
hybrid identity and federation services.
Microsoft 365 Administration
- Manage
Exchange Online mailboxes and mail-enabled objects. - Administer
Shared Mailboxes, Distribution Groups, and Microsoft 365 Groups. - Troubleshoot
mail flow, delivery failures, Outlook, and mailbox-related issues. - Provide
administration and support for Microsoft Teams. - Manage
SharePoint Online and OneDrive access permissions. - Handle
Microsoft 365 license provisioning and administration. - Support
Microsoft 365 Security & Compliance features.
Incident & Service Request Management
- Provide
Level 2 support for incidents and service requests. - Troubleshoot
and resolve complex identity and collaboration-related issues. - Perform
Root Cause Analysis (RCA) for recurring incidents. - Collaborate
with L3 teams and Microsoft Support for escalations. - Ensure
adherence to SLA and operational standards. - Prepare
and maintain technical documentation, SOPs, and knowledge articles.
Monitoring & Operational Support
- Monitor
AD, Entra ID, and Microsoft 365 service health. - Participate
in change management and maintenance activities. - Generate
operational reports and service metrics. - Support
audits and compliance-related activities.
Mandatory Technical Skills
Active Directory
- Active
Directory Domain Services (AD DS) - Group
Policy Management - DNS
& DHCP - AD
Replication Troubleshooting - LDAP
& Kerberos Authentication - Domain
Controller Administration
Microsoft Entra ID
- Microsoft
Entra ID Administration - Azure
AD Connect - Hybrid
Identity Management - SSO,MFA
& Conditional Access - SSPR
- Identity
and Access Management (IAM)
Microsoft 365
- Exchange
Online - Microsoft
Teams Administration - SharePoint
Online - OneDrive
for Business - Microsoft
365 Admin Center - License
Management - Mail
Flow Troubleshooting
Scripting & Automation
- PowerShell
Administration and Automation - User
Provisioning & Reporting Scripts - Basic
Automation for Operational Tasks
Preferred Skills
- Microsoft
Intune / Endpoint Manager - Microsoft
Defender for Office 365 - Microsoft
Purview - Microsoft
Sentinel - Azure
Administration (AZ-104) - Hybrid
Exchange Environment - ServiceNow
- ITIL
Framework
Qualifications
- Bachelor’s
degree in computer science, Information Technology, or related field. - 4-8
years of relevant experience in Microsoft Infrastructure Support. - Experience
supporting enterprise environments with 1,000+ users preferred. - Strong
understanding of hybrid identity and Microsoft cloud technologies.
Soft Skills
- Strong
analytical and troubleshooting skills. - Excellent
verbal and written communication. - Ability
to work independently and handle multiple priorities. - Customer-focused
approach with strong stakeholder management skills. - Strong
documentation and knowledge-sharing abilities.
Qualifications
Any Degree