L2/L3 Senior Production Support Engineer in Chandigarh, भारत

Senior Production Support Engineer (L2/L3) You will play a pivotal role in ensuring the stability, reliability, and performance of mission-critical financial systems. You will lead the resolution of complex production incidents, drive operational excellence, and collaborate closely with cross-functional teams to deliver secure and compliant trust, escrow, and payment services. This is a high-impact opportunity to shape production support practices in a fast-paced, regulated financial technology https://jobeax.com/link/EG3PG5FSTAqKZnRA Responsibilities : - Monitor applications, systems, databases, and infrastructure to ensure high availability, reliability, and optimal performance of production services.- Own end-to-end monitoring, alert management, and incident response using tools such as New Relic and Pager Duty.- Provide 24x7 production support through rotational shifts and ensure incidents are resolved within defined SLAs.- Perform advanced L2/L3 troubleshooting across application, database, infrastructure, and integration layers.- Lead the resolution of critical and high-severity incidents, coordinating cross-functional teams.- Conduct root cause analysis (RCA) for recurring and major incidents.- Manage incidents, service requests, problem records, and change activities using Jira Service Management or Service Now.- Develop, maintain, and continuously improve runbooks, SOPs, troubleshooting guides, and knowledge base documentation.- Monitor and validate scheduled jobs, batch processes, APIs, and third-party integrations.- Collaborate with Development, QA, Infrastructure, and DevOps teams to drive permanent fixes and support production https://jobeax.com/link/RLsjV3JkhGslPwMu : - Bachelors degree (B.E./B.Tech) or MCA in Computer Science, Information Technology, or a related discipline.- 5+ years of hands-on experience in Production/Application Support with strong exposure to L2/L3 responsibilities.- Proven experience supporting mission-critical, high-availability, and transaction-intensive applications.- Strong experience in Production/Application Support (L2/L3).- Hands-on expertise with SQL and PostgreSQL, including query analysis and troubleshooting.- Experience working with NoSQL databases such as MongoDB, DynamoDB, or Cassandra.- Strong proficiency in Linux/Unix environments, including log analysis and system diagnostics.- Hands-on experience with monitoring and observability platforms such as New Relic.- Experience with incident alerting and on-call management tools such as Pager Duty.- Working knowledge of Jira Service Management or Service Now.- Excellent analytical, troubleshooting, and debugging skills.- Strong verbal and written communication skills.- Willingness to participate in rotational 24x7 support shifts and on-call schedules.- Experience supporting systems hosted in AWS environments is a plus.- Familiarity with batch processing frameworks and scheduler platforms preferred.- Exposure to REST APIs and third-party integrations preferred.- Experience with Confluence for documentation preferred.- Familiarity with release and deployment support activities is a plus.- Experience in FinTech, banking, payments, escrow, or financial services environments is an added advantage.- Knowledge of scripting languages such as Python or Shell for automation is a bonus.- Exposure to Site Reliability Engineering (SRE) practices is a bonus.- ITIL Foundation certification or equivalent operational framework knowledge is a https://jobeax.com/link/GyPr5svpkQBwloNJ : - Must have : Production/Application Support (L2/L3), SQL, PostgreSQL, NoSQL (MongoDB/DynamoDB/Cassandra), Linux/Unix, New Relic, Pager Duty, Jira Service Management or Service Now.- Good to have : AWS, Batch Processing Frameworks, REST APIs, Performance Monitoring, Confluence.- Bonus : Python, Shell Scripting, Site Reliability Engineering (SRE), ITIL Foundation Certification, FinTech or Payments Industry https://jobeax.com/link/2RC2LVNK5O48Raf4 : - Competitive compensation with performance-based incentives.- Opportunity to work on mission-critical, enterprise-grade financial systems.- Exposure to modern observability, incident management, and support technologies.- Collaborative, fast-paced, and growth-oriented work environment.- Comprehensive health insurance coverage for employees and dependents.- Continuous learning and professional development opportunities.- Work with an organization committed to trust, transparency, security, and regulatory compliance. (ref:hirist.tech)