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Vacancy description

L2 Cloud Support Engineer (Azure/AWS/GCP) in Chennai, भारत

Theomnihire

  • ContractFixed-term or freelance

Chennai, भारत

Job Title: L2 Cloud Support Engineer

Experience: 3-6 Years

Location: Chennai / Bangalore (Other India locations may be considered)

Employment Type: Contract – 12 Months (Extendable)

Shift: Rotational 24x7 Global Support

Job Summary

We are seeking a Cloud Support Engineer with hands-on experience in Azure, AWS, and/or Google Cloud Platform (GCP). The candidate will be responsible for providing Level 2 technical support, troubleshooting cloud infrastructure issues, and assisting customers with implementation and operational support.

Responsibilities

  • Provide L2 support for cloud infrastructure and services across Azure, AWS, and GCP.
  • Troubleshoot incidents related to compute, storage, networking, security, backup, and monitoring services.
  • Support cloud deployments, migrations, and implementations.
  • Analyze logs and resolve technical issues within SLA timelines.
  • Perform incident, problem, and change management activities.
  • Create technical documentation, knowledge articles, and SOPs.
  • Work with L3 teams and vendors for complex issue resolution.
  • Participate in rotational shifts and global support coverage.

Required Skills

  • Hands-on experience with Azure, AWS, or GCP administration.
  • Knowledge of:
    • Virtual Machines / EC2 / Compute Engine
    • Storage Services
    • Virtual Networks, VPCs, Load Balancers
    • IAM, RBAC, Security Groups
    • Backup & Disaster Recovery
    • Monitoring tools (CloudWatch, Azure Monitor, Operations Suite)
  • Scripting knowledge in PowerShell, Bash, Python, or Shell scripting.
  • Understanding of ITIL processes.
  • Excellent troubleshooting and customer communication skills.

Preferred Certifications

  • Azure Administrator Associate
  • AWS SysOps Administrator
  • Google Associate Cloud Engineer
  • ITIL Foundation

 

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