Job Title: L2 Cloud Support Engineer

Experience: 3-6 Years

Location: Chennai / Bangalore (Other India locations may be considered)

Employment Type: Contract – 12 Months (Extendable)

Shift: Rotational 24x7 Global Support

Job Summary

We are seeking a Cloud Support Engineer with hands-on experience in Azure, AWS, and/or Google Cloud Platform (GCP). The candidate will be responsible for providing Level 2 technical support, troubleshooting cloud infrastructure issues, and assisting customers with implementation and operational support.

Responsibilities

Provide L2 support for cloud infrastructure and services across Azure, AWS, and GCP.
Troubleshoot incidents related to compute, storage, networking, security, backup, and monitoring services.
Support cloud deployments, migrations, and implementations.
Analyze logs and resolve technical issues within SLA timelines.
Perform incident, problem, and change management activities.
Create technical documentation, knowledge articles, and SOPs.
Work with L3 teams and vendors for complex issue resolution.
Participate in rotational shifts and global support coverage.

Required Skills

Hands-on experience with Azure, AWS, or GCP administration.
Knowledge of:

Virtual Machines / EC2 / Compute Engine
Storage Services
Virtual Networks, VPCs, Load Balancers
IAM, RBAC, Security Groups
Backup & Disaster Recovery
Monitoring tools (CloudWatch, Azure Monitor, Operations Suite)

Scripting knowledge in PowerShell, Bash, Python, or Shell scripting.
Understanding of ITIL processes.
Excellent troubleshooting and customer communication skills.

Preferred Certifications

Azure Administrator Associate
AWS SysOps Administrator
Google Associate Cloud Engineer
ITIL Foundation

L2 Cloud Support Engineer (Azure/AWS/GCP)

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