We are looking for an L1 Support Engineer to provide 24×7 support for enterprise applications. The role involves handling support tickets, resolving basic issues, following SLAs, and escalating complex issues to the L2 team.
Key Responsibilities
Handle and respond to support tickets.
Work with Salesforce, Freshdesk, and ServiceNow .
Troubleshoot basic user and application issues.
Categorise and prioritise tickets based on SLA.
Escalate complex and critical issues to the L2 team.
Maintain proper ticket updates and documentation.
Prepare shift handover notes.
Required Skills
1–3 years of experience in L1 Support / Helpdesk / Service Desk / Customer Support .
Hands-on experience with Salesforce, Freshdesk, or ServiceNow .
Knowledge of ticket management and SLA.
Good communication and documentation skills.
Willingness to work in rotational, night, weekend, and holiday shifts .
Good to Have
ITIL Foundation
Salesforce Admin / ServiceNow CSA
FMCG experience
Shift Timings
Morning: 6 AM – 2 PM
Evening: 2 PM – 10 PM
Night: 10 PM – 6 AM
Night and weekend allowances are provided as applicable.
We are looking for an Enterprise Cloud Engineer to manage, monitor, automate, and optimize AWS and Azure cloud infrastructure in a commercial environment. The role involves cloud operations, infrastructure automation, monitoring, security, performance management, capacity planning, and cloud migration while supporting both ...
Software Development Engineer - Customer Experience (L1) ABOUT ZINIER Zinier is on a mission to empower frontline workers — and the people supporting them — to achieve greater things for themselves and the world around them. With 80% of the global workforce being deskless, Zinier's no-code customisation platform drives ...
... degree in Computer Science or related field or higher with minimum 02 years of relevant experience Job Summary We are seeking a proactive and customer-focused L1.5 MDM Support Engineer with hands-on experience in Microsoft Intune and Omnissa Workspace ONE. The role involves providing operational support, troubleshooting, ...
... Computer Science, Engineering, Information Technology, or a related discipline. - L1: 2+ years of relevant experience in application, product, or technical support. - L2: 4+ years of relevant experience, including ownership of complex application incidents and technical escalations. - Experience supporting global customers ...
... troubleshooting, configuration management, and proactive monitoring across a diverse range of Microsoft cloud services. You will collaborate closely with clients, L1 support teams, and L3 engineers to diagnose and resolve incidents, implement solutions, and contribute to continuous service improvement. Your expertise will directly ...
... Your first six months: Month 1 - learn the platform and freight basics, and shadow live onboardings. Months 2-3 - run onboarding tasks with support and handle L1 support on your own. Months 4-6 - own customer accounts end-to-end. Career path: Customer Success Engineer, then Senior Customer Success Engineer, then Service ...
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Services Engineer L3 based in India. This is a senior technical support role focused on resolving complex and highly escalated IT incidents across a global service environment. You’ll ...
... management to suggest improvements. - Project rollout support - Help creating and maintaining Standard operational procedures (SOP), under guidance of System engineers. - Support other key stakeholder in all security initiatives & handle L1 level task in those initiatives. Preferred Skills and Experience - B.Tech./B.E/BCA/M.Tech ...
... for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way. Overview The IT Service Desk L3 Engineer is a senior-level technical role responsible for providing the highest level of internal support and acting as the final escalation point for the IT Service ...
... networking, cybersecurity, cloud, backup, and technical support services to clients across various industries. Role Overview We are looking for a Technical Support Executive to join our technical support team. The candidate will be responsible for providing L1 technical support to clients through phone, email, WhatsApp, ...