L1/L2 Support Engineer - Microsoft 365 Applications in Delhi, भारत

We are looking for experienced O365 (Microsoft 365) L1/L2 Support Engineers to provide technical support, troubleshoot Microsoft 365 applications, and ensure smooth day-to-day IT operations for enterprise https://jobeax.com/link/I35QTwNbGhYLsMr9 Responsibilities :- Provide L1/L2 technical support for Microsoft 365 applications and services.- Troubleshoot Outlook, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive issues.- Manage user accounts, license assignments, password resets, and access permissions.- Resolve email delivery, mailbox configuration, calendar, and connectivity issues.- Support Microsoft Entra ID (Azure AD), MFA, authentication, and user provisioning.- Perform basic administration using Microsoft 365 Admin Center and Exchange Admin Center.- Handle incidents and service requests through ITSM/ticketing tools while meeting defined SLAs.- Escalate complex issues to L3 or relevant technical teams.- Maintain incident records, troubleshooting documentation, and operational procedures.- Provide remote end-user support and ensure timely incident https://jobeax.com/link/AkVZRP7fudW0n61m Skills :- Minimum 4+ years of experience in Microsoft 365 / O365 technical support.- Hands-on experience in L1/L2 support and incident management.- Strong troubleshooting knowledge of Outlook and Exchange Online.- Working knowledge of Microsoft Teams, SharePoint Online, and OneDrive.- Experience with Microsoft Entra ID (Azure AD), MFA, user provisioning, and license management.- Familiarity with ITSM tools, ticket management, and SLA-based support.- Good communication, customer service, and troubleshooting https://jobeax.com/link/Cexs453KRiH2S1rJ Skills :- PowerShell scripting for Microsoft 365 administration.- Knowledge of ITIL processes and incident, problem, and change management.- Experience supporting enterprise users in a corporate IT https://jobeax.com/link/RTQtAhBDm5Xe67BI Requirements :- Candidates must have 4+ years of relevant Microsoft 365/O365 support experience.- Candidates should be comfortable working in a hybrid model from NCR, Mumbai, or Kolkata.- Strong customer service orientation and the ability to troubleshoot technical issues independently are essential. (ref:hirist.tech)