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Role Title: Learning Deployment Specialist

Role objectives and key accountabilities:
Exciting opportunity to join the Talent Development function as a learning specialist. You will be responsible for the deployment of courses and learning based projects across Talent Development. The role includes managing the end-to-end deployment process, supporting learning budgets and monitoring compliance and attendance. Providing oversight of learning administration activities working alongside Senior Learning Associates and Learning Program Manager’s depending on portfolio.

Your key responsibilities:

LEARNING / PROJECT DEPLOYMENT

Build initial course scheduling offering schedule for review
Submit requests to Schedule Offerings and to publish content in SuccessFactors
Support the end-to-end execution of Learning course deployment plans and budgets, including conference and event management including:
Arranging training material
Monitoring of participant nominations working alongside Deployment Administration team
Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations from different areas of the business (such as UKI UK, UKI ROI, UKFS, ROI FS, Channel Islands)
First point of contact for queries from the practice in relation to the courses assigned, in addition to ongoing management of learning mailboxes and referrals from Deployment Administration team
Prepare facilitators for delivery of Learning courses (logistics) and support in the management of facilitators
Provide oversight of Learning deployment administration activities, taking responsibility for the detailed review of work performed by the Deployment Administration team assigned.
Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information
Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.
vILT producer role where vILT team can’t support
Learning on-site support (as required)
Realise operational excellence through maintaining thorough understanding of, and adherence to, the Learning Deployment Operating Model
Ideas generation and rollout of networking elements within virtual learning programmes
Venue booking, accommodation booking for residential courses and ongoing management
Ensure CE credits awarded to Learning participants and instructors where applicable
Supporting on projects across the Learning and/or Leadership Development TD team(s) as required

FINANCIAL MANAGEMENT

Support the budget, accruals, forecasts, and actual costs of courses/projects you are responsible for, supporting all Finance related activities as per the Deployment model
Support with monthly/annual finance activities/requests from Enablement/Operations team.

STAKEHOLDER RELATIONSHIPS

Build and maintain close working relationships with onshore and offshore colleagues.

Build and maintain close working relationships with Deployment Administration team (where relevant). Coach and support the Deployment Administration team to increase their knowledge, skills and competence within their role along with their understanding of the region, by providing transparent and supportive feedback.
Develop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment. Stakeholders may include Deployment Admininistration team, Portfolio Managers, Senior Learning Associates, Learning Associates, Enablement team, Service Line Talent Development Teams, Global deployment team, Facilitators, external suppliers.

MEASURE LEARNING

Access reports on Learning course L1 – L3 evaluation feedback and analyse feedback from course participants to continually improve course offerings
Accurate reporting and tracking of course consumption and satisfaction reporting

CONTINUOUS IMPROVEMENT

Document lessons learned and refine deployment processes.
Stay updated on SuccessFactors features and best practices in learning deployment

Generate new ideas/suggest improvements/possible solutions

TEAM

Contribute to other activities or projects across the wider Talent Development function
Support the induction of new team members

Skills and attributes for success

To qualify for the role you must have

Proactive problem solver with solutions mindset
Flexibility to adapt to changing priorities and manage multiple tasks simultaneously
Strong IT skills – Word, Excel, Outlook, SharePoint
Ability to learn new processes and skills quickly
Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
Commercial acumen and business awareness
Desire to deliver quality services
Experience in stakeholder management / business consulting
Ability to engage and influence others, desire to embrace and drive change
Strong project management skills to deliver and ensure seamless execution of portfolio tasks
Expertise in curating and maintaining knowledge resources, including documentation and SharePoint sites, to enhance accessibility and usability for participants.
Experience in establishing and managing key stakeholder relationships, including External Vendors and key internal stakeholders
Ability to engage and influence others, demonstrating good change management skills and a desire to drive process improvements.
Strong team worker with an enthusiastic, can-do approach, capable of coordinating and working as ‘one team’.
Proactive problem solver with a solutions mindset, willing to adjust work schedules as necessary to meet peak demands and customer requirements.
Ability to learn new processes and skills quickly, adapting to changing environments and priorities.
Strong IT skills, particularly in the Microsoft Office 365 suite, including Teams, Excel, PowerPoint, Word, Outlook, and SharePoint. There will be a test to determine your knowledge
An openness to learn and use AI will be required
Commitment to driving and delivering quality services and products to Talent, ensuring high standards are met.

Experiences:

Experience of working in Learning or a keen interest in developing a career within this field.
Experience of working in professional services or corporate environment
Working in international and diverse environment

What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

L and D VTH Senior Associate-UKI Learning Deployment Specialist

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