Key Account Manager – Customs & Logistics
Job Summary
We are looking for an experienced Key Account Manager (KAM) to manage and grow key customer accounts in the Customs Clearance, Import & Export and Logistics domain. The role will be responsible for end-to-end customer management, operational coordination, SLA/KPI performance, business development and ensuring high customer satisfaction.
Key Responsibilities
- Manage key customer accounts and oversee end-to-end Import & Export Customs Clearance operations .
- Coordinate with customers, SCM teams, branch managers and internal operations teams for smooth shipment movement.
- Monitor shipment TAT, SLA, SOP and KPI performance and ensure timely achievement of service commitments.
- Prepare and analyse daily/weekly shipment status reports and delay analysis.
- Conduct regular MBR/QBR and customer performance review meetings and present KPI reports.
- Handle customer escalations and ensure timely resolution of operational issues.
- Support RFI/RFP/RFQ activities, customer onboarding and implementation of new accounts.
- Visit customer plant locations and corporate offices for relationship management and business development.
- Identify opportunities to grow existing accounts by introducing additional products/services and expanding business.
- Coordinate with the Accounts team for billing, payment provisions and outstanding payment follow-up.
- Lead and coordinate internal teams to ensure smooth operations and customer satisfaction.
- Ensure compliance with applicable Customs regulations, trade procedures and customer-specific SOPs .
- Support regional and Pan-India customer initiatives and business plans.
Requirements
Candidate Profile
- Graduate in any discipline; Logistics/Supply Chain/International Trade qualification will be an advantage.
- 5+ years of relevant experience in Customs Clearance, Freight Forwarding, Logistics, Key Account Management or Trade Compliance.
- Strong understanding of Import & Export Customs Clearance procedures .
- Experience in handling corporate/key accounts and customer review meetings.
- Strong customer relationship, communication, negotiation and presentation skills.
- Good analytical and problem-solving abilities with a result-oriented approach.
- Good knowledge of MS Excel, MIS and PowerPoint .
- Ability to manage multiple customers and coordinate with teams across locations.
- Willingness to travel Pan-India for customer meetings and business development.
Key Skills
Key Account Management | Customs Clearance | Import & Export | Trade Compliance | Logistics | Customer Relationship Management | SLA/KPI Management | Business Development | MIS & Reporting | Team Coordination
Job Location: Mumbai / Pan-India as per business requirement
Employment Type: Full-time