Key Account Manager – Customs & Logistics

Job Summary

We are looking for an experienced Key Account Manager (KAM) to manage and grow key customer accounts in the Customs Clearance, Import & Export and Logistics domain. The role will be responsible for end-to-end customer management, operational coordination, SLA/KPI performance, business development and ensuring high customer satisfaction.

Key Responsibilities

Manage key customer accounts and oversee end-to-end Import & Export Customs Clearance operations .
Coordinate with customers, SCM teams, branch managers and internal operations teams for smooth shipment movement.
Monitor shipment TAT, SLA, SOP and KPI performance and ensure timely achievement of service commitments.
Prepare and analyse daily/weekly shipment status reports and delay analysis.
Conduct regular MBR/QBR and customer performance review meetings and present KPI reports.
Handle customer escalations and ensure timely resolution of operational issues.
Support RFI/RFP/RFQ activities, customer onboarding and implementation of new accounts.
Visit customer plant locations and corporate offices for relationship management and business development.
Identify opportunities to grow existing accounts by introducing additional products/services and expanding business.
Coordinate with the Accounts team for billing, payment provisions and outstanding payment follow-up.
Lead and coordinate internal teams to ensure smooth operations and customer satisfaction.
Ensure compliance with applicable Customs regulations, trade procedures and customer-specific SOPs .
Support regional and Pan-India customer initiatives and business plans.

Requirements

Candidate Profile

Graduate in any discipline; Logistics/Supply Chain/International Trade qualification will be an advantage.
5+ years of relevant experience in Customs Clearance, Freight Forwarding, Logistics, Key Account Management or Trade Compliance.
Strong understanding of Import & Export Customs Clearance procedures .
Experience in handling corporate/key accounts and customer review meetings.
Strong customer relationship, communication, negotiation and presentation skills.
Good analytical and problem-solving abilities with a result-oriented approach.
Good knowledge of MS Excel, MIS and PowerPoint .
Ability to manage multiple customers and coordinate with teams across locations.
Willingness to travel Pan-India for customer meetings and business development.

Key Skills

Job Location: Mumbai / Pan-India as per business requirement

Employment Type: Full-time

Key Account Manager - Customs & Logistics

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