Actively hiring
Junior Customer Service Associate (Voice Process)
Start Date
Starts Immediately
CTC (ANNUAL)
₹ 3,30,000 - 3,65,000 ₹ 3,30,000 - 3,65,000 /year
Experience
No experience required
No experience required
Apply By
28 Oct' 26
Posted 7 days ago
Fresher Job
87 applicants
About the job
We're looking for a customer-focused associate who can build trust through clear, reliable support and handle customer interactions effectively in a fast-moving environment. This role sits at the intersection of voice and digital support, focusing on resolving issues accurately while maintaining a consistent customer experience.
Key Responsibilities:
1. Deliver consistently high-quality support that leaves customers genuinely satisfied with the outcome.
2. Use customer feedback and interaction insights to improve the quality and effectiveness of support continuously.
3. Work closely with internal teams to maintain platform trust, safety, and a secure digital experience.
4. Investigate and resolve routine technical issues, providing clear guidance to customers throughout the process.
5. Manage customer queries efficiently across voice calls and digital support channels.
6. Apply sound judgment and practical problem-solving to handle different customer situations and identify better ways to resolve recurring concerns.
7. Balance day-to-day customer handling to support broader business growth and brand reputation.
Skill(s) required
Effective Communication English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills
Other requirements
1. A customer-oriented mindset with the ability to understand needs and handle interactions professionally.
2. Strong verbal and written communication skills with clear and effective expression.
3. The ability to assess problems quickly, identify practical solutions, and make sound decisions independently.
4. Adaptability and the ability to stay effective while managing changing priorities and a demanding workload.
5. A Bachelor's degree in any relevant field.
6. Previous experience in a startup or rapidly evolving organisation is an advantage, but not essential.
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 3,30,000 - 3,65,000 /year
Annual CTC breakup:
1. Fixed pay: ₹ 3,20,000 - 3,50,000 /year
2. Variable pay: ₹ 10,000 - 15,000 /year
Perks
Informal dress code 5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance
Number of openings
2
About StoryYell Private Limited
At StoryYell, we believe that every brand has a unique story to tell. And we're here to help you tell that story to the people who matter most. Our localized marketing solutions will help you connect with your target audience in a meaningful and memorable way. Our team of experts will work with you to understand the needs, values, and interests of your local community. We'll then create customized marketing strategies that resonate with your audience and drive real results. Our solutions include targeted digital and offline advertising, localized events, and community outreach programs. With StoryYell, you can say goodbye to generic and impersonal advertising campaigns. Instead, you'll connect with your audience on a deeper level, build brand awareness and loyalty, and make a positive impact in the communities you serve.
Activity on Internshala
Hiring since February 2026
235 opportunities posted
15 candidates hired
Additional Questions
Sign up to continue
Candidate sign up
Sign up/ Login with Google
Sign up with Email
OR
By continuing as a candidate, you agree to our T&C .
Already registered?
Login
Sign up to continue
Candidate sign up
Sign up/ Login with Google
Sign up with Email
OR
By continuing as a candidate, you agree to our T&C .
Already registered?
Login