Actively hiring

Junior Customer Service Associate (Voice Process)

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 3,30,000 - 3,65,000 ₹ 3,30,000 - 3,65,000 /year

Experience

No experience required

No experience required

Apply By

28 Oct' 26

Posted 7 days ago

Fresher Job

87 applicants

About the job

We're looking for a customer-focused associate who can build trust through clear, reliable support and handle customer interactions effectively in a fast-moving environment. This role sits at the intersection of voice and digital support, focusing on resolving issues accurately while maintaining a consistent customer experience.

Key Responsibilities:

1. Deliver consistently high-quality support that leaves customers genuinely satisfied with the outcome.
2. Use customer feedback and interaction insights to improve the quality and effectiveness of support continuously.
3. Work closely with internal teams to maintain platform trust, safety, and a secure digital experience.
4. Investigate and resolve routine technical issues, providing clear guidance to customers throughout the process.
5. Manage customer queries efficiently across voice calls and digital support channels.
6. Apply sound judgment and practical problem-solving to handle different customer situations and identify better ways to resolve recurring concerns.
7. Balance day-to-day customer handling to support broader business growth and brand reputation.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Other requirements

1. A customer-oriented mindset with the ability to understand needs and handle interactions professionally.

2. Strong verbal and written communication skills with clear and effective expression.

3. The ability to assess problems quickly, identify practical solutions, and make sound decisions independently.

4. Adaptability and the ability to stay effective while managing changing priorities and a demanding workload.

5. A Bachelor's degree in any relevant field.

6. Previous experience in a startup or rapidly evolving organisation is an advantage, but not essential.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,30,000 - 3,65,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 3,20,000 - 3,50,000 /year

2. Variable pay: ₹ 10,000 - 15,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance

Number of openings

2

About StoryYell Private Limited

At StoryYell, we believe that every brand has a unique story to tell. And we're here to help you tell that story to the people who matter most. Our localized marketing solutions will help you connect with your target audience in a meaningful and memorable way. Our team of experts will work with you to understand the needs, values, and interests of your local community. We'll then create customized marketing strategies that resonate with your audience and drive real results. Our solutions include targeted digital and offline advertising, localized events, and community outreach programs. With StoryYell, you can say goodbye to generic and impersonal advertising campaigns. Instead, you'll connect with your audience on a deeper level, build brand awareness and loyalty, and make a positive impact in the communities you serve.

Activity on Internshala

Hiring since February 2026

235 opportunities posted

15 candidates hired

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