Junior Content Manager in Bombay, भारत

About the role

We are looking for a Junior Content Manager with 4+ years of experience to handle day-to-day content management, QA, and operational delivery.

In this hybrid role, you will connect the dots between operational planning, team collaboration, and flawless delivery execution. You will ensure digital assets and web/app platforms are built to the highest quality, maintain and govern client content across enterprise CMS platforms, and drive operational delivery to ensure milestones and releases are executed smoothly, on time, and within scope.

You will collaborate closely with international cross-functional teams, working on a daily basis with stakeholders, project managers, developers, designers, analysts and SEO specialists in both Mumbai and Sweden.

Key Responsibilities

1. Project Delivery & Release Management

• Milestone & Sprint Coordination: Partner with project managers, stakeholders and team members to track task progress, manage sprint backlogs, and ensure team deliverables meet target deadlines.

• Release & Launch Management: Oversee website and campaign go-lives, coordinate cutover activities, maintain pre-/post-launch deployment checklists, and manage rollout schedules.

• Stakeholder Bridge: Serve as a reliable point of contact between technical teams (developers, designers) and non-technical stakeholders (client marketing teams, regional managers).

• Delivery Governance & Risk Tracking: Proactively identify bottlenecks, scope challenges, and delivery risks; facilitate issue resolution and communicate project health and status updates clearly.

2. Quality Assurance & Testing

• End-to-End Testing: Plan, write, and execute comprehensive test scenarios, test cases, and checklists across brand sites, campaign portals, customer portals, and mobile apps.

• Cross-Platform & Responsive Testing: Conduct thorough responsive, functional, cross-browser, cross-device, and regression testing to uncover critical defects early.

• UX & Usability Verification: Validate that digital experiences adhere strictly to design guidelines, usability best practices, and client expectations.

• Bug Lifecycle Management: Log clear, reproducible bug reports in Jira/tracking tools, prioritize fixes with developers, and verify defect resolutions.

• UAT Facilitation: Support client and internal User Acceptance Testing (UAT), triaging feedback and driving resolution before final sign-off.

3. Content Management & Digital Operations

• CMS Operations: Manage, author, and publish rich digital content across enterprise platforms (primarily Optimizely / Episerver, as well as WordPress, SAP Hybris, or similar systems).

• Content QA & Integrity: Ensure formatting, typography, digital media, links, metadata, and localized content meet brand guidelines and SEO standards before publishing.

• Regional Enablement & Training: Onboard new client market regions onto the CMS and provide user guidance, documentation, and troubleshooting support.

• Knowledge Base Documentation: Write, review, and regularly update help articles and guides in the knowledge base to keep information accurate for the team and our clients.

Requirements (must-haves)

• Experience: 4+ years of hands-on experience in a digital agency, consultancy, or product environment combining CMS content operations, web QA testing, and delivery/coordination tasks.

• CMS Expertise: Demonstrated experience managing content in modern CMS platforms (e.g., Optimizely/Episerver, WordPress, Drupal, SAP Email Marketing, or similar).

• QA & Testing Foundations: Strong understanding of testing methodologies, test-case authoring, defect tracking (Jira/Azure DevOps), and web UI/UX standards.

• Web Basics: Solid foundational understanding of HTML, CSS, web architecture, and how front-end components behave across devices and browsers.

• Project Delivery Skills: Proven ability to manage task boards, track deliverables, facilitate deployments, and coordinate between distributed teams.

• Communication: Exceptional verbal and written English communication skills; comfortable presenting to and collaborating directly with international/European stakeholders.

• Education: Bachelor’s degree in Computer Science, IT, Digital Media, or equivalent practical experience.

Nice-To-Haves (blow our minds)

• Prior hands-on experience with Optimizely (formerly Episerver) and/or SAP Email Marketing.

• Familiarity with API testing tools (e.g., Postman) or test automation basics.

• Understanding of technical SEO fundamentals and web accessibility standards (WCAG).

• Basic image editing skills using Photoshop, Figma, or similar design tools.

• Agile/Scrum certifications (e.g., Certified ScrumMaster, CAPM, or Agile PM).

Perks & Benefits

• International setting: You will work with colleagues from Sweden and India.

• Non-hierarchical workplace. We believe good ideas come from everywhere and make sure to listen to everyone.

• 25 days of vacation yearly.

• Wellness allowance of 25,000 INR, to spend yearly on gym, yoga or other wellness activities.

• Lunch and snacks provided by the company.

• We operate five days a week, eight hours a day, following standard Indian business hours (IST).

• We follow a hybrid model and give you the possibility to work from home three days a week!