ZM Technologies is a Managed IT Services and IT Infrastructure solutions provider established in 2012. We provide IT infrastructure management, networking, cybersecurity, cloud, backup, and technical support services to clients across various industries.
Role Overview
We are looking for a Technical Support Executive to join our technical support team. The candidate will be responsible for providing L1 technical support to clients through phone, email, WhatsApp, and ticketing systems.
The role involves troubleshooting desktop, operating system, network, email, cloud, and basic infrastructure-related issues. The candidate will also coordinate with senior engineers for complex technical issues and ensure timely resolution as per defined SLA requirements.
Key Responsibilities
1. Helpdesk & End-User Support
Handle client support requests through phone, email, WhatsApp, and ticketing systems.
Log, prioritize, assign, and track support tickets until resolution.
Provide L1 support for desktops, laptops, printers, operating systems, and applications.
Troubleshoot Windows/Linux OS and common software-related issues.
Perform remote and on-site troubleshooting at client locations when required.
Escalate complex issues to L2/L3 engineers or the respective technical team.
2. Email, Domain & Collaboration Support
Create and manage user accounts, password resets, and mailboxes.
Provide basic support for Microsoft 365, Google Workspace, and Zoho Mail .
Troubleshoot basic email delivery, configuration, and synchronization issues.
Provide basic support for DNS and domain-related issues.
Assist senior engineers with email migration and related activities.
3. Network & Firewall Support
Troubleshoot basic LAN, WAN, Wi-Fi, VPN, and Internet connectivity issues.
Perform basic network connectivity checks and troubleshooting.
Assist with basic firewall configuration and troubleshooting under senior engineer guidance.
Exposure to Fortinet, Sophos, or Cisco technologies will be an advantage.
Escalate complex network and firewall issues to senior technical engineers.
4. Active Directory & Server Support
Perform basic user and computer administration in Active Directory.
Assist with user creation, password resets, permissions, and group management.
Provide basic troubleshooting for Windows Server environments.
Assist senior engineers with server-related troubleshooting and maintenance activities.
Requirements
Mandatory Certification / Technical Qualification
Candidates must have at least one relevant global/industry-recognized certification or equivalent technical knowledge in any of the following areas:
CCNA/
MCSA / Microsoft-related certification
Cloud – Microsoft Azure or equivalent
Active Directory / Windows Server
VMware / Hyper-V
Other relevant infrastructure or networking certifications
For freshers: Candidates who have completed relevant certification/training and have strong practical knowledge of the above technologies may apply.
Required Skills
Basic knowledge of IT infrastructure and technical support.
Good understanding of Windows operating systems.
Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, LAN, WAN, VPN, and Wi-F i .
Basic understanding of Active Directory.
Basic troubleshooting knowledge of hardware and software.
Good communication and client-handling skills.
Ability to diagnose issues systematically and follow troubleshooting procedures.
Willingness to learn new technologies and work in a fast-paced support environment.
Ability to work in rotational shifts and provide 24×7 support when scheduled.
Willingness to travel to client locations across Pune and India as required.
Experience: 0–1 Year
Freshers: Candidates with relevant certifications/training and strong technical fundamentals are encouraged to apply.
Education: Diploma/B.E./B.Tech/B.Sc./BCA/MCA or equivalent qualification in IT, Computer Science, Networking, or a related field.
Benefits
Exposure to real-world IT infrastructure and managed services environments.
Opportunity to work with multiple technologies and enterprise clients.
Hands-on experience in networking, cloud, servers, virtualization, and cybersecurity.
Learning and growth opportunities within the technical support team.
Opportunity to develop a career in IT Infrastructure and Managed Services.
Customer Support Executive Be the person who makes sure every question finds the right answer. WHY THIS ROLE EXIST Every fan query is someone's night out on the line thumpN runs the ticketing and discovery layer for live events across India. When something goes wrong, a payment stuck, a ticket that didn't land, a gate that ...
... issues to the appropriate internal team. - Ensure timely follow-up and closure of customer requests. - Maintain a professional and customer-centric approach. - Support day-to-day customer service operations. - Follow company policies, processes, and service standards. Requirements Requirements - B.Sc. Biotechnology - B.Sc. ...
... cleanup. Requirements • Diploma or Degree in Computer Science, Information Technology, Electronics, or a related field. • 1–3 years of experience in Network Support, IT Support, Help Desk, or Wi-Fi Support. • Freshers with strong networking knowledge may also be considered. • Basic understanding of networking concepts, ...
... organization, offering comprehensive benefits and opportunities. Learn more at https://jobeax.com/link/syLX4zShGm5VyUK0 Job Description About the Role The Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.-based customers. ...
Summary We are seeking a dedicated Customer Support Executive to join our IT Services team. In this vital role, you will serve as the primary point of contact for clients, ensuring their inquiries are resolved efficiently and professionally. The position is instrumental in maintaining high customer satisfaction levels by ...
Summary We are seeking a dedicated Customer Support Executive to join our IT Services team. In this pivotal role, you will serve as the primary point of contact for clients, ensuring their inquiries are addressed promptly and effectively. Your contributions will be essential in maintaining high levels of customer satisfaction ...
... primarily focused on the following will not be considered relevant: - Call Center / BPO Technical Support - Voice Process / Customer Care - Generic Customer Support - Telecom Customer Support - Banking/Insurance Customer Support - Non-technical Helpdesk roles - Desktop/IT Helpdesk Support - Customer Service Executive roles ...
... passionate about making a real difference—where purpose meets impact—this is your chance to be part of something meaningful. Role Responsibilities The Customer Support Intern (Telecaller) is more than just a calling role—it’s a frontline opportunity to connect, support, and inspire individuals on their wellness journey. You’ll ...
Job Title : Customer Support Executive Experience : 1+ Years Location : Bangalore Job Summary : We are looking for a Customer Support Executive with strong communication skills and a customer-first approach. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and coordinating ...
Sales Support Executive role at Cencora involving order coordination, customer inquiry management, and administrative support. The position focuses on maintaining sales data accuracy, preparing reports, and identifying process improvements to enhance operational efficiency. Responsibilities - Coordinate sales processes ...