About the job

Key Responsibilities:

1. Monitor and manage customer interactions across social media platforms.
2. Draft and publish professional, accurate, and timely responses to customer queries.
3. Escalate customer concerns to the relevant internal teams whenever required.
4. Maintain response records and prepare basic reports using Microsoft Office.
5. Follow standard response guidelines while ensuring quality and consistency.
6. Stay updated with social media trends, platform features, and customer engagement best practices.

Skill(s) required

Client Relationship Crisis Management Customer Support Marketing Online Reputation Management ORM

Earn certifications in these skills

Other requirements

1. Final-year students or freshers from any discipline are welcome to apply.

2. Excellent verbal and written communication skills in English.

3. Basic understanding of social media platforms and digital communication.

4. Basic knowledge of Online Reputation Management (ORM) or customer response management will be an added advantage.

5. Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).

6. Good typing speed with strong attention to detail.

7. Strong interpersonal and problem-solving skills.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,50,000 - 2,70,000 /year

Number of openings

4

About ONLINE REPUTATION MANAGEMENT PRIVATE LIMITED

With ideas that instill conversations created to shape culture for the type of brands that have the stomach to take the pioneering plunge with us. At RepIndia, we see the future and the potential that the digital medium has to offer. Together, we can shape it to help you realize your business and brand-building objectives. To date, more than 150 brands have rediscovered their identity with us and built a more robust connection with their target audience. 'Live digital. Breathe digital. On repeat.' That's what we do at RepIndia. We don't just follow digital trends; we make them. We don't just make content; we create masterpieces. We don't just have fun; we celebrate. And whatever we do, we do it with heart. That's what helps us set your brand apart.

Activity on Internshala

Hiring since September 2026

2 opportunities posted

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