ITOM Event Management Engineer - Monitoring Tools in Hyderabad, भारत

Job Description :Key Responsibilities :- Implementation and optimization of ServiceNow Event Management, including Event Rules, Alert Rules, Impact Mapping, and CMDB integrations.- Design and maintain integrations with event sources (e.g., Dynatrace, Microsoft SCOM, etc.) using MID Servers, APIs, and connectors.- Develop and refine alert correlation logic and actionable notifications to support IT operations.- Collaborate with Incident, Problem, and Change Management teams to ensure seamless process alignment.- Establish monitoring dashboards, KPIs, and reporting for event and alert management.- Drive the adoption of Service Operations Workspace and enhance user experience.- Support automation of event response using ServiceNow Orchestration and playbooks.- Provide SME-level support, troubleshooting, and continuous improvement of the Event Management capability.- Ensure alignment with ITOM, AIOps, and CMDB strategies for holistic IT visibility.- Maintain documentation, including architecture diagrams, knowledge articles, and https://jobeax.com/link/kgBBa0IZpwmbQ5LJ Qualifications :- 5+ years of experience in IT Operations, Event Management, or Monitoring.- 3+ years of hands-on experience with ServiceNow Event Management.- Strong knowledge of integrating monitoring tools (e.g., Dynatrace, SCOM) with ServiceNow.- Solid understanding of CMDB data model and Service Mapping concepts.- Experience with MID Server configuration and troubleshooting.- Proficiency in ServiceNow components: Event Rules, Alert Rules, Impact Mapping, Service Operations Workspace.- Familiarity with ITIL processes (Incident, Problem, Change, CMDB).- Strong analytical and problem-solving skills.- Excellent communication and stakeholder management https://jobeax.com/link/XeQgkERVo2V2JtoS Qualifications :- ServiceNow Certified Implementation Specialist (CIS) - Event Management.- Experience with AIOps, Predictive Intelligence, and automated remediation workflows.- Knowledge of automation and orchestration tools (e.g., Flow Designer, IntegrationHub, PowerShell scripts).- Experience in large-scale enterprise environments with complex IT ecosystems. (ref:hirist.tech)