Vacancy description
Smart Analytica
India, Mumbai
ITIL Service Delivery Manager in Mumbai, India is listed on Jobeax. Browse 30,000+ vacancies available.
Service Delivery Manager — Enterprise Data Platforms Location: Mumbai, India
Experience: 15+ years
The Service Delivery Manager will own strategic delivery and operational management for enterprise data modernization programs built on Cloudera Data Platform (CDP) . This role combines program leadership, technical oversight of the CDP ecosystem, and operational accountability for ETL pipelines (primarily Informatica ). The incumbent ensures secure, compliant, resilient, and high‑performance data operations while driving migrations, platform improvements, and business outcomes.
Core Responsibilities — Platform Operations and Reliability
Platform Operations: Oversee day‑to‑day administration of CDP clusters; ensure performance, availability, and scalability across environments (dev/test/prod).
Incident Management: Lead production support, on‑call rotations, incident response, RCA, and implementation of corrective actions to prevent recurrence.
Monitoring and Alerting: Define and implement proactive monitoring, SLAs, SLOs, and alerting for CDP components and ETL pipelines.
Patch, Upgrade and Security Management: Coordinate platform and ETL patching, upgrades, and security hardening with minimal business disruption.
Compliance and Audit Support: Maintain operational controls, access governance, and evidence for audits and regulatory requirements.
Core Responsibilities — Program Delivery and Technical Oversight:
Program Delivery Leadership: Plan, prioritize, and deliver CDP modernization projects aligned to business OKRs and regulatory timelines; Architecture and Technical Guidance: Provide technical oversight for architecture, design, and implementation across Hive, Impala, Spark, Kafka, Kudu, and related components.
ETL Integration and Optimization: Oversee design, performance tuning, and operationalization of Informatica workflows and integrations with CDP.
Migration Execution: Lead migrations from legacy platforms (for example Greenplum) to CDP, including cutover planning, data validation, and rollback strategies.
Data Governance and Security: Enforce data access controls, lineage, classification, and auditability in collaboration with governance teams.
Risk and Issue Management: Identify program risks, define mitigation plans, and escalate appropriately to ensure timely resolution.
Stakeholder Management: Act as primary point of contact for senior stakeholders and business owners.
Build, mentor, and coordinate cross‑functional teams of data engineers, architects, SREs, and operations specialists; define roles, KPIs, and career development paths.
Technical Skills and Experience:
Proven delivery experience as a Delivery Manager, Program Manager, or equivalent on large data platform initiatives.
Deep CDP expertise including hands‑on familiarity with Cloudera Private Cloud and CDP components.
ETL expertise: Strong, hands‑on experience with Informatica (design, performance tuning, operationalization).
Proven skills in monitoring, incident response, capacity planning, upgrades, and DR.
Experience with CI/CD, orchestration tools, and automation frameworks (e.g., Familiarity with SAP BusinessObjects or equivalent BI/reporting tools.
Stakeholder and vendor management: Program management skills: Experience with program governance, roadmap planning, financial tracking, and delivery reporting.
Experience leading cross‑functional technical teams, hiring, mentoring, and performance management.
able to present technical concepts to non‑technical audiences.
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field preferred. Relevant certifications (Cloudera, Informatica, PMP/Prince2, ITIL) are advantageous.
Experience in regulated industries (BFSI, Telecom etc) with strong audit and compliance exposure.
Familiarity with data governance frameworks, metadata management, and data security tooling.
Similar vacancies
Eservecloud Soutions Private Limited
Job Description: ITSM Service Delivery Manager (Incident, Request & Queue Management) Client: Marken Department: IT Service Management (ITSM) Reports To: IT Service Delivery Head / Operations Manager Employment Type: Full-Time Job Summary We are looking for a detail-oriented and proactive ITSM Service Delivery Manager to ...
India, Bengaluru
merck group
... Life Science, and Electronics. Service Delivery Manager The Service Delivery Manager is responsible for establishing, operating, and continuously improving Service Level Management for the assigned SAP and ERP application services. The role ensures reliable service delivery, effective lifecycle management, compliance, ...
India, Bengaluru
1k
... ITRS Managed Services to ensure their monitoring infrastructure remains operational, optimized, and continuously evolving to meet their business needs. As a Service Delivery Manager (SDM), you will play a key role in ensuring ITRS products are properly configured, maintained, and delivering maximum value to our clients. ...
India, Mumbai
Cynosure Technologies LLC
Job Responsibilities : - Manage service delivery and support for ONESOURCE Tax Engine applications and related tax technology solutions.- Provide functional and technical support for tax engine configuration, integrations, and issue resolution.- Work closely with business, tax, IT, and application teams to understand requirements ...
India, Pune
Position: Service Delivery Manager Employment Type: Full-Time We are seeking an experienced and client-focused Service Delivery Manager to lead service operations, manage client relationships, and drive operational excellence. The ideal candidate should have strong exposure to MSP environments, experience working with USA-based ...
India, Ahmedabad
The Services Estimation & Solutioning Manager is responsible for defining, sizing, costing, pricing, and documenting professional services opportunities across Sycomp's portfolio. This role acts as the bridge between Sales, Engineering, PMO, Integration Centers, and Service Delivery teams to ensure customer solutions are ...
India, India
Dunnhumby
3k
... products, we engineer reliable, high-performance software trusted by the world’s leading retailers and brands. About the Role We're looking for an experienced Delivery Manager to lead delivery across a portfolio of technology teams and strategic initiatives. This role is responsible for driving predictable delivery, operational ...
India, Gurugram
... tomorrow today. Get to know us at https://jobeax.com/link/UpHJ83R8U509n2jK and on LinkedIn X YouTube and Facebook. We are inviting applications for the role of Service Delivery Leader- F&A In this role you will be responsible for all the activities related to AR & P2P domain. Should be open to work in any shift as per the ...
India, Gurugram
... process, including identification, analysis, investigation, and resolution of root causes for incidents and recurring issues. Collaborate closely with Incident Managers, Service Desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency. Conduct root cause ...
India, Ahmedabad
Roboyo AI is a category shaper in Applied AI and Agentic Automation. We help leading enterprises move from automation projects and AI experiments into governed, production-grade systems that execute real work across workflows, processes, products and services. Our heritage... Full time Contract work
India, Dehradun
Rs 35 lakh p.a.
? Hiring Alert | Delivery Manager – Semiconductor ? ? Location: Bangalore ? Role: Delivery Manager – Semiconductor ? Experience: 15–20 Years ? Budget: ₹35–40 LPA ? Work Mode: As per Company Policy (WFO/Hybrid) We are looking for an experienced Delivery... Full time Hybrid work
India, Dehradun
Rs 15 lakh p.a.
This is a remote position. Delivery Manager (Enterprise Systems | AI ‑ First Delivery) Location: Remote Duration: Full time About Us Dhan AI is a boutique consulting and product company focused on AI ‑ first delivery and modern enterprise platforms. We work closely with our customers to design, build, and operate systems ...
India, Hyderabad
Rs 25000 per month
... processes, documentation and tooling. The engineer supports onboarding, mentors junior staff and ensures clear documentation and handovers to maintain consistent service delivery. Resolve complex network incidents across LAN, (SD-)WAN, Wi-Fi and network security technologies, ensuring timely resolution in line with SLA commitments ...
India, India
Euromonitor International
... to the Service Desk Lead (APAC), the Service Desk Engineer plays a key role in managing end-user devices, resolving complex technical issues, and supporting Service Desk Analysts. The role emphasizes advanced troubleshooting, automation, asset and configuration management, ITIL-aligned service delivery, and process improvement. ...
India, Bengaluru
Infinite Computer Solutions India Pvt. Ltd.
... One Delivery Manager per practice Location: Bangalore / Chennai / Noida Experience: 12-18 years in telecom professional services, including 4+ years leading delivery Role Summary Infinite Computer Solutions is seeking Delivery Managers to own end-to-end professional services delivery for Nokia across our core network practices. ...
India, India
N2S Healthcare Staffing Solutions LLC
... building relationships with client stakeholders, MSPs, procurement, hiring managers, and workforce leaders. Own overall account performance, client satisfaction, delivery quality, and relationship health. Lead and manage recruiters, Team Leads, and Delivery Managers supporting assigned accounts. Translate client demand into clear ...
India, Noida
N2S Healthcare Staffing Solutions LLC
... building relationships with client stakeholders, MSPs, procurement, hiring managers, and workforce leaders. Own overall account performance, client satisfaction, delivery quality, and relationship health. Lead and manage recruiters, Team Leads, and Delivery Managers supporting assigned accounts. Translate client demand into clear ...
India, Noida
AtkinsRéalis
... with ServiceNow ITSM modules. - Experience supporting ServiceNow HR Service Delivery (HRSD) modules. - Experience managing vendors and global support teams. - ServiceNow System Administrator and/or HR Service Delivery certifications. - ITIL Foundation or higher certification. - Experience with ServiceNow integrations using ...
India, Bengaluru
... Serve as a contributor to the CAB to evaluate infrastructure risk, approve critical changes, and prevent operational regressions Standardize all operational delivery models against strict ITIL best practices and organizational compliance mandates Ensure the Delivery lead growth opportunities are created and management targets ...
India, Chennai