Job Type: Permanent
Title TECHNICAL SEPCIALIST - COLLABORATION SERVICES
Department Enterprise Collaboration Services
We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. We are a dynamic team who work to provide many services to the Fidelity International business globally. With a Service Catalogue of around 100 applications the Enterprise Collaboration Services team are responsible for many different technologies such as the support for all M365 services including Exchange Online, Teams, SharePoint and OneDrive. Always looking to improve and enable teams to automate tasks working in a DevOps environment.

Excellent knowledge of M365 suite of products including Exchange Online, SharePoint Online, Microsoft Teams, One Drive for Business and associated collaboration tools.
Experience of Teams as a Platform (inc voice) and consultancy on adopting Teams and automating business flow.
Experience of Microsoft Cloud technologies including Azure & M365 Services with migration and operational experience.
Experience of Azure AD or an understanding of Access Package/Conditional Access policies.
Knowledge of security/Compliance concepts for AD, Azure AD, Microsoft Purview, and DLP desirable.
Experience using Power Platform, Power Apps, Power Automate, and PowerShell desirable.
Exchange 2016 & MS Edge troubleshooting experience and implementing and managing TLS/DKIM/DMARC.
Knowledge of networking concepts and technologies such as SMTP, DNS, TCP/IP, and other web protocols, proxies and load balancers.
Essential Skills & Experience

Exchange Online
Microsoft Teams
SharePoint and OneDrive Online

Advanced-level (L3+) capability in any other secondary Microsoft 365 collaboration technology listed above.
Intermediate-level (L2+) capability in Microsoft Power Platform administration (Power Apps and/or Power Automate except Power BI)

Exchange Online
Ability to design, implement, support, and govern enterprise messaging solutions including:
Exchange Online architecture and service administration
SMTP routing and message hygiene
Hybrid Exchange environments and mailbox migrations
Retention, legal hold, and eDiscovery requirements
Troubleshooting complex messaging issues across Microsoft 365 services
SharePoint and One Drive Online
Ability to design, implement and support modern SharePoint solutions including:
SharePoint and One Drive Online administration and governance
Content lifecycle and records management
Integration with Teams, OneDrive and Microsoft 365 services
Search, metadata and content management strategies
Troubleshooting platform and user experience issues
One Drive related issues like data recovery using eDiscovery, User ID conflict.
Disabled profile cleanup across SharePoint and One Drive.
Well versed with SharePoint advance management and SharePoint Premium.
Microsoft Teams
Ability to support and govern enterprise collaboration solutions including:
Meeting room and meeting experience optimisation
Integration with SharePoint, OneDrive and Exchange Online
Microsoft Power Platform (Alternative Secondary Skill)
Experience developing automation and productivity solutions using:
Power Apps
Integration with Microsoft 365 services
For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us.

IT Support Technician - Flexible Working (Permanent)

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