Vacancy description

IT Support Specialist / Help Desk (US) in भारत

EdgeQ Technologies Private Limited

  • Full-timeStandard weekly hours

भारत

We are seeking a motivated and customer-focused IT Support Specialist / Help Desk to join our team. The role provides technical assistance, troubleshoots hardware and software issues, and ensures smooth day-to-day IT operations.

Key responsibilities

  • Provide technical support to employees for hardware, software, and network-related issues.

  • Troubleshoot desktops, laptops, printers, operating systems, and application problems.

  • Install, configure, and maintain computer systems and IT equipment.

  • Assist users with Windows, macOS, email, VPN, and connectivity issues.

  • Manage support tickets, document incidents, and track resolutions.

  • Support user account creation, password resets, and access management.

Required qualifications

  • Bachelor's degree or diploma in IT, Computer Science, or a related field (preferred).

  • 0–5 years of experience providing technical support.

  • Proficiency with Windows, macOS, and basic computer hardware.

  • Understanding of networking fundamentals such as TCP/IP, DNS, and DHCP.

  • Experience using ticketing tools like ServiceNow, Jira Service Management, or Zendesk.

Nice to have

  • Knowledge of Active Directory and Microsoft Entra ID.

  • Familiarity with IT security best practices.

  • Experience with Microsoft 365 and Outlook.

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