One of our valuable clients has a vacancy for an IT support person in their esteemed MNC organization. The JD for the IT support mentioned below.
Job Description:
Delivering a client focused service experience for user queries in a professional and timely manner while demonstrating the highest standards of written and verbal communication;
Logging in to taking calls on fix timings and log off at fixed time;
Undertaking coordinated incident management in liaison with other operational teams;
Maintain a standardized global service offering through peer group collaboration;
Ownership of technology problems or requests until satisfactorily resolved;
Working with the Service Desk, Problem Management and other technology teams to deliver continual service improvement and ensure business requirements are being met;
Working with business teams to effectively manage computer assets through the lifecycle;
Liaising with external vendors for support or maintenance work;
Ability to work well under pressure, multi-task and work effectively with minimal supervision;
Requirements
Good English Communication Skills are required.
Education: Must be a Graduate
Providing high level support of the Microsoft SOE - Windows 10, Office365, MacOS.
Ability to support and troubleshoot issues with technologies including but not limited to: Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (iPass/VPN), Cisco VoIP phones and Apple iPhone;
Providing high level support of the Microsoft SOE - Windows 10, Office365;
Thorough knowledge of Desktop, LAN, peripheral device installation and support is essential;
Build and share knowledge of business applications across the group;
Familiarity with iPhone and iPad client, Android, and management software;
Ability to acquire knowledge of business applications where first\second level support may be required.
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