IT Support Specialist - Windows OS/Mac OS in Gurgaon, भारत

Job Title : IT Support Specialist - Tier 2- Experience : 1 - 4 years in IT support, service desk or desktop https://jobeax.com/link/nEAjkI3EroLHjAI9 Description : - Provide day-to-day technical support for hardware, software and corporate systems.- Manage incidents and service requests from initial response through confirmed resolution.- Troubleshoot Windows, macOS, Microsoft 365, VPN, DNS and DHCP-related issues.- Administer users, groups, licences, MFA and access within Microsoft Entra ID/Azure AD.- Manage device enrolment, application deployment, compliance policies and configuration profiles through Microsoft Intune.- Support employee onboarding, internal transfers and offboarding activities.- Handle access requests through established IAM and approval workflows.- Maintain endpoint security, patching, hardening and compliance standards.- Escalate complex issues to Security, Cloud Operations or Engineering teams and track them through closure.- Maintain accurate asset, software licence and service-desk records.- Prepare knowledge-base articles, troubleshooting guides and operational runbooks.- Identify recurring issues and recommend permanent solutions.- Use PowerShell, Microsoft Graph or similar tools to automate routine administrative tasks.- Use approved AI tools to support troubleshooting, documentation and script development.- Review and validate all AI-generated commands before using them in production.- Follow information-security, data-privacy and least-privilege https://jobeax.com/link/agt1Hg1pGt70EZ7P Skills : - Windows and macOS troubleshooting- Microsoft 365 administration- Microsoft Entra ID/Azure AD- Microsoft Intune or another MDM platform- MFA and identity-access management- PowerShell and Microsoft Graph- Networking fundamentals, including DNS, DHCP and VPN- Endpoint security and Microsoft Defender- Ticketing systems and knowledge-base management- Strong written and verbal communicationPreferred Qualifications : - Bachelor's degree, relevant IT certification or equivalent practical experience.- Microsoft certifications such as MD-102 or SC-300 would be advantageous.- Experience supporting a distributed or remote workforce.- Exposure to security compliance, access reviews or audit documentation.- Experience integrating or standardising IT systems following an acquisition. (ref:hirist.tech)