At EXO Edge, we are looking for a proactive and customer-focused IT Support Engineer to join our IT team. In this role, you will provide Level 1 and Level 2 technical support, manage end-user computing environments, provide in-house IT and hardware support, maintain enterprise IT infrastructure, and contribute to the implementation of new technologies. You will work closely with internal stakeholders and vendors to ensure seamless IT operations across the organization.
What to expect in your journey
Provide Level 1 and Level 2 technical support through email, phone and ticketing systems.
Provide in-house IT support to employees, including troubleshooting hardware, software, system, and connectivity issues.
Handle the initial setup and deployment of laptops, desktops, monitors, docking stations, printers, and other IT peripherals for new and existing employees.
Perform hardware upgrades and replacements, including RAM and storage upgrades, and support device imaging, OS installation, and system configuration.
Troubleshoot and support Windows, Microsoft 365, and end-user computing environments.
Administer Active Directory, Microsoft 365, Intune, SharePoint, SCCM, Azure, and other SaaS platforms.
Support IT asset management, software licensing, inventory tracking, and device lifecycle management.
Assist with basic network administration, including LAN, WAN, WLAN, VPN, and firewall support.
Collaborate with internal teams and vendors to resolve technical issues and support IT projects.
Create and maintain technical documentation, user guides, and knowledge base articles.
What you bring to the table
5+ years of experience in an IT Support or Desktop Support environment, preferably with hands-on in-house IT support experience.
Strong hands-on experience with laptop and desktop hardware, RAM/storage upgrades, workstation setup, monitors, docking stations, printers, and other peripherals.
Strong knowledge of Windows 10/11, Windows Server, Microsoft 365, Active Directory, Intune, Autopilot, Teams, SharePoint, SCCM, and Azure.
Understanding of networking fundamentals, IT Service Management (ITSM), endpoint security, and basic network troubleshooting.
Excellent troubleshooting, communication, and customer service skills, with the ability to work directly with employees and resolve issues effectively.
Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
Preferred Qualifications
Experience with endpoint security, backup, encryption, or antivirus solutions.
Certifications such as Microsoft (MCSA/AZ), AWS, CCNA, or equivalent are preferred.
Exposure to Linux/Unix environments is an added advantage.
Experience with IT asset management tools, inventory systems, and ITSM platforms.
Experience coordinating with external vendors for hardware procurement, repairs, and technical support.
Where will you work
Mohali: EXO Edge, Office A010 and A011, Ground Floor, Bestech Business Towers, Sector 66, Mohali 160066
EXO Edge is a leading provider of Technology, Accounting, Legal, and Business Support Services to the global Real Estate industry. We specialize in building managed services capabilities for the Property Management industry, primarily in the US, and currently serve 10 of the top 20 Property Management companies. Our Service Delivery Centre is based in Mohali with a team of over 1500+ professionals.
Job Summary We are looking for a skilled and motivated IT Support Engineer / End User Support with at least 1+ year of experience in providing technical support for Windows operating systems, domain environments, and general hardware and software issues. The candidate will be responsible for troubleshooting technical problems, ...
... timely manner. Requirements Requirements: * 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations. * Basic hands-on experience with Google Workspace, Slack, and SSO/MFA tools like Okta. * Hands-on knowledge of Windows OS troubleshooting and security patching. * Familiarity with macOS and basic ...
Dotmatics seeks an IT Helpdesk Support Engineer to provide first-line technical support for employees across a global organization. The role supports hybrid identity environments, Windows and macOS endpoints, and cloud services including Azure AD, Google Workspace, and AWS Workspaces, working in shifts to cover worldwide ...
... urgent outages • Some lifting of equipment (up to about 15 kg) and work in lab areas following site safety rules. How to apply Send your CV and a short note on the IT environments you've supported to [email protected] with the subject line "IT Support Engineer – Genome Valley". [{"name": "full_time", "text": "Full time", "categoryName": ...
Job Summary We are looking for an IT Support Engineer to help employees solve computer, software, and basic network problems. Responsibilities Troubleshoot computer and software issues. Install and configure computers and applications. Help employees with internet and network problems. Set up email accounts and user access. ...
... Minimum 6 months to 1 Year and it may extend depending on the status of the project Role: L1 DSS (Desk side Support with basic network knowledge) - Desktop Engineer Experience: 3+ Yrs Why Join EIL Global? Work with leading enterprise clients across various industries. Opportunity to gain exposure to diverse IT infrastructure ...
Actively hiring IT Support Engineer Start Date Starts Immediately CTC (ANNUAL) ₹ 3,55,000 - 4,15,000 ₹ 3,55,000 - 4,15,000 /year Experience No experience required No experience required Apply By 26 Nov' 26 Posted 1 day ago Fresher Job Be an early applicant About the job Key Responsibilities: 1. Handle customer queries related ...
... to join our global IT team. In this high-impact role, you will serve as a key technical anchor for both local and global offices while collaborating closely with a talented worldwide team that is constantly pushing the envelope with exciting technologies and open to fresh ideas. As a Senior IT Support Engineer, you will ...
Job Description:The Vessel IT Support Engineer (or Maritime IT Specialist) is responsible for providing technical support and maintenance for all IT and communication systems onboard vessels. This role ensures that all vessel-based IT infrastructure operates efficiently and securely, in line with company standards and maritime ...
... out this podcast of Anu talking about our solution here: As we continue our journey, we are building a team of sharp, intelligent innovators who can move fast with great agility and passion. We are searching for an experienced IT Support & Systems Engineer to own both our IT systems and the day-to-day experience of the people ...