IT Support Engineer in Pune, भारत

Dotmatics seeks an IT Helpdesk Support Engineer to provide first-line technical support for employees across a global organization. The role supports hybrid identity environments, Windows and macOS endpoints, and cloud services including Azure AD, Google Workspace, and AWS Workspaces, working in shifts to cover worldwide operations.

Responsibilities

• Troubleshoot and resolve endpoint issues for Windows and macOS users
• Manage user identity and access requests across on-premises and cloud environments
• Support email systems and handle mailbox provisioning requests
• Provision new devices and access for incoming employees; process offboarding for departing staff
• Own IT support tickets in Jira Service Management from intake to resolution within defined SLAs

Requirements

• Troubleshooting experience with Windows and macOS operating systems and hardware
• Experience with Active Directory, Entra ID/Azure AD, or similar identity management systems
• Knowledge of email platforms such as Exchange Online and Google Workspace
• Familiarity with mobile device management tools like Intune or Jamf Pro
• Experience with ticketing systems and IT service management workflows
• Basic networking knowledge including Wi-Fi, VPN, and connectivity troubleshooting