Vacancy description
India, Delhi
IT Support Engineer in Delhi, India is listed on Jobeax. Browse 30,000+ vacancies available.
Hitachi is hiring for the role of IT Support Engineer!
Responsibilities of the Candidate:
• Provide first-line technical support to end users.
• Support the users from multiple region.
• Register, track, and manage tasks in a ticketing system, such as Jira.
• Log, categorize, prioritize, and track incidents and service requests.
• Troubleshoot and resolve standard hardware, software, access, and workplace support issues.
• Escalate complex cases to the appropriate support teams when required.
• Maintain clear communication with users and provide timely status updates.
• Ensure compliance with SLAs, internal processes, and security requirements.
• Maintain and update the team’s internal documentation.
• Participate in internal IT projects and initiatives.
Requirements of the Candidate:
• At least one year of experience in the same or a similar position.
• Very good communication skills, with the ability to build business relationships with management, employees, and colleagues.
• Ability to work effectively in a team and under customer pressure.
• Intermediate level of English.
• Ability to multitask and prioritize appropriately in a fast-paced environment.
• Experience in customer service.
• Familiarity with basic network and directory services such as AD, DHCP, and DNS.
• Basic email troubleshooting skills.
• Experience in end-user hardware and software troubleshooting.
• Experience with Windows 11 and macOS troubleshooting.
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