Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

We are seeking a skilled Technical Support Engineer with good understanding of networks, expertise in routing, switching, LAN/WAN, VLAN, BGP, security, and system performance management, experience of ServiceNow, Salse Force, Microsoft Platform, Slack, Nagios monitoring tool etc possessing strong technical support and communication skills. Knowledge of wireless networking, 4G/5G networks will be added advantage.

Ensure the availability and optimal performance of system and network services.

Possess knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN.

Demonstrate expertise in system configuration and troubleshooting.

Provide technical support for 4G/5G LTE and wireless technologies.

Experience with platforms and tools such as ServiceNow, Salesforce, Microsoft Platform, Slack, and Nagios monitoring.

Create and oversee the implementation of new internal and external policies.

Demonstrate the ability to lead and participate in technical sessions, coordinate multi-organizational projects, and manage technical implementation or troubleshooting discussions effectively.

BE/B.Tech/MCA or Master Degree

Basic knowledge of Network/Servers/ LAN/ WAN/ Wi-Fi.

Freshers / 1-2 years of relevant experience.

Routing, Switching, Firewall, Networking, Security Monitoring, Internet, etc.

Certifications: CCNA / CCNP / CCIE (Will be added advantage)

Experience: Required: 1-2 years.

Excellent English communication and collaboration skills.

We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work.

IT Support Engineer (Cybersecurity)

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