Role Summary
The Senior IT Operations Lead will provide technical leadership and operational ownership of the organization's internal IT infrastructure and OT technology environment supporting Data Center operations. This is a senior hands-on individual contributor role within a captive Data Center organization, responsible for the reliability, security, availability, governance, lifecycle management, and continuous improvement of the organization's own technology environment.

Duties and Responsibilities

1. IT Infrastructure Operations & Reliability

Provide technical and operational leadership for the organization's enterprise IT infrastructure supporting corporate and Data Center operations.
Ensure the availability, reliability, performance, and security of infrastructure operating on a 24x7x365 basis.
Oversee networking, servers and compute, virtualization, storage, backup, firewalls, security infrastructure, wireless, telephony, collaboration systems, end-user computing, and monitoring platforms.
Drive proactive monitoring, capacity planning, performance optimization, technology lifecycle management, and operational KPI tracking.

2. OT Security & Data Center Technology Environment

Support and govern IT and OT security procedures relevant to Data Center operations.
Work closely with Data Center Operations, Engineering, Security, Automation, and Technology teams to ensure appropriate protection and segregation of IT and OT environments.
Develop and maintain procedures for secure access, privileged access, remote connectivity, patching, vulnerability management, and system hardening.
Support security assessments, audits, vulnerability remediation, risk mitigation, incident response, and root cause analysis involving IT and OT-related systems.

3. IT Service Management & Operational Governance

Lead and continuously improve Incident, Problem, Change, Request, Configuration, and Asset Management processes.
Analyse recurring incidents and operational trends and implement preventive and corrective actions.
Drive service reviews, KPI reporting, risk tracking, root cause analysis, and continual service improvement.

4. Infrastructure Architecture & Technology Lifecycle

Participate in infrastructure reviews and assess the impact of new systems, technology changes, and infrastructure enhancements.
Provide recommendations for scalability, resilience, security, operational supportability, and risk mitigation.
Support infrastructure modernization including cloud, hybrid infrastructure, software-defined networking, automation, and Infrastructure-as-a-Service models.

5. SDLC, Change & Release Governance

Demonstrate strong awareness of SDLC and its impact on infrastructure and production environments.
Work with application, automation, engineering, and technology teams to ensure infrastructure readiness for development, testing, deployment, and production releases.
Ensure appropriate testing, documentation, rollback plans, approvals, risk assessments, and operational readiness before production implementation.

6. Information Security, Compliance & Documentation

Support compliance with ISO 27001 and ISO 20000 requirements and maintain relevant operational documentation and evidence.
Maintain infrastructure standards, procedures, architecture diagrams, Configuration Items (CIs), CMDB records, and IT asset documentation.
Support internal and external audits and ensure timely closure of audit findings and compliance actions.

7. Security, Monitoring & Critical Incident Management

Provide technical oversight for routers, switches, Layer 2/3 networks, firewalls, IPS/IDS, VPN, WAN, Wi-Fi, and connectivity infrastructure.
Improve monitoring coverage, alert quality, operational visibility, and proactive issue detection.
Lead technical investigations for major incidents, root cause analysis, and corrective action planning.

8. Vendor & Internal Stakeholder Management

Manage technical relationships and escalations with infrastructure, security, telecommunications, and technology vendors.
Partner with internal Data Center Operations, Engineering, Information Security, Automation, Applications, Corporate IT, Facilities, and business stakeholders.
Communicate technical risks, operational performance, improvement initiatives, and infrastructure status to senior stakeholders.

9. Individual Contributor Technical Leadership

Act as a senior technical owner and subject matter expert, leading through technical expertise, governance, influence, and operational ownership.
Work independently on complex technical and operational issues and mentor engineers where required.
This is primarily a hands-on senior individual contributor role and is not intended to be a traditional service delivery, customer account management, or managed services role.

Experience

15+ years of progressive experience in enterprise IT infrastructure, infrastructure operations, or IT operations leadership.

Experience supporting business-critical, highly available, 24x7x365 infrastructure environments.
Strong experience operating internal enterprise or captive technology environments; experience should not be limited to external customer managed services delivery.
Strong technical experience across enterprise networking, Layer 2/3 infrastructure, routers, switches, firewalls, WAN, VPN, Wi-Fi, servers, virtualization, monitoring, infrastructure security, backup, and configuration management.
Strong experience in Incident Management, Problem Management, Change Management, Root Cause Analysis, KPI reporting, trend analysis, and continual service improvement.
Practical understanding of IT and OT security principles, access management, vulnerability remediation, patching, infrastructure hardening, and operational security procedures.
Strong awareness of SDLC, production change governance, release management, testing, risk assessment, rollback planning, and operational readiness.
Experience with monitoring platforms such as Zabbix, Nagios, SolarWinds, Cacti, or similar tools.
Experience conducting infrastructure architecture reviews and developing mitigation plans for technical and operational risks.
Strong vendor management, stakeholder management, analytical, problem-solving, documentation, written, and verbal communication skills.

Qualification and Experience

Good-to-Have Skills

Experience working in a Data Center operator or other mission-critical infrastructure environment.
Exposure to OT environments supporting critical infrastructure, including Data Center automation, BMS, DCIM, SCADA, or similar operational technologies.
Knowledge of OT/ICS security principles and industrial cybersecurity practices.
Experience with public cloud, hybrid cloud, software-defined networking, infrastructure automation, Infrastructure as Code, DevOps, or DevSecOps practices.
Experience with Zero Trust, SIEM, SOC, EDR, vulnerability management, or security monitoring platforms.
Experience with disaster recovery and business continuity planning.

Preferred Certifications

CCNP or equivalent Cisco certification.
CISSP, CISM, or equivalent information security certification.
ITIL certification.
Microsoft infrastructure, cloud (AWS/Azure/GCP), OT/ICS security, or Six Sigma/process improvement certifications.

At BDx, we believe that our success lies in the hands of our talented and dedicated employees. Together, we are shaping the future of the data center industry and making a positive impact on the world.

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IT Operations Lead - BDx Data Centers

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