We are looking for a hands-on, process-driven IT Manager to oversee on-premises IT infrastructure, endpoint management, security, and monitoring. The role involves ensuring a secure and stable IT environment, leading the IT support team, managing IT service processes in line with ITIL standards, and serving as the final escalation point for infrastructure incidents.
Key Responsibilities:
Network Infrastructure Management: Administer and maintain the Cisco switches, including IOS/IOS XE configuration, firmware upgrades, and configuration backups. Own the VLAN design for VLAN 10 to VLAN 70: trunking, inter-VLAN routing, Spanning Tree, port security, and access-layer port assignments. Maintain accurate network diagrams, IP address plans, and VLAN documentation.
Firewall & Perimeter Security: Manage the FortiGate firewall: security policies, NAT, inter-VLAN and internet access rules, IPsec/SSL VPN, IPS, web and application filtering, and logging. Plan and apply FortiOS firmware updates on mature releases, and review firewall rules regularly to remove unused or overly permissive access.
Server Virtualization: Manage the virtualization environment, including resource allocation, storage, performance monitoring, patching, and platform upgrades, ensuring stability and minimal downtime.
Endpoint Management: Own the full device lifecycle in Microsoft Intune: enrollment (including Windows Autopilot), compliance and configuration profiles, application deployment, Windows Update rings, BitLocker encryption, and remote wipe or retire. Keep the device estate compliant, patched, and secure.
Infrastructure Monitoring: Manage IT infrastructure monitoring, configure alerts and dashboards, optimize monitoring performance, and use availability and capacity reports to support proactive issue resolution and reliable IT operations.
Directory Services & User Administration: Manage Active Directory (users, groups, Group Policy, DNS, and DHCP) and Microsoft 365 user and license administration. Run joiner, mover, and leaver processes and periodic access reviews.
Service Delivery & Team Leadership: Lead, mentor, and coordinate the IT service desk and infrastructure support team. Enforce ITIL-aligned incident, problem, change, and request management so SLAs are met and end users get consistent, high-quality support.
System Reliability & Incident Response: Act as the primary escalation point for critical infrastructure incidents across network, firewall, servers, and endpoints. Lead troubleshooting, restoration, and root cause analysis, and make sure preventive actions are implemented and documented.
Backup, Business Continuity & Disaster Recovery: Run and verify routine backups of virtual machines, servers, and network device configurations. Develop, test, and maintain Business Continuity (BCP) and Disaster Recovery (DR) plans, including scheduled restore tests.
Security Operations & Compliance: Administer security controls including MFA, patch management, endpoint protection, intrusion prevention, and network segmentation. Support compliance efforts (ISO 27001, SOC 2) through security audits, vulnerability remediation, and access control reviews
Vendor & Asset Management: Manage relationships with hardware suppliers, software vendors, ISPs, and support partners (including Cisco and Fortinet support contracts). Oversee IT procurement, hardware lifecycle and warranty tracking, software licensing, and IT operating expense (OpEx) tracking.
Required Skills & Experience:
Bachelor's degree in Computer Science, Information Technology, or a related technical field.
12+ years of progressive IT infrastructure experience, including at least 4 years leading IT operations or support teams.
Strong understanding of networking, server administration, virtualization, endpoint management, and IT security.
Strong analytical and problem-solving skills, calm crisis management, and the ability to prioritize in a fast-paced environment.
Excellent communication, stakeholder management, and team leadership abilities.
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