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Vacancy description

INTERNATIONAL VOICE PROCESS in Bombay, भारत

Vrinda International

Rs 5 - 6 lakhs p.a.

Bombay, भारत

  HIRING | INTERNATIONAL VOICE PROCESS  

  Position: Customer Service Associate – International Voice

  Process: Banking & Cards – US Process

  Location: Goregaon / Malad, Mumbai

  Maximum Salary: Up to ₹5.8 LPA

  Eligibility

• Graduate: 1–12 years of BPO Voice experience

• HSC: 18 months–10 years of BPO Voice experience 

Freshers are not eligible

  Shift: Rotational / Night Shifts

  Shift Duration: 9 Hours

  Working: 6 Days a Week | Weekends as required

Key Responsibilities

Handle customer queries professionally and efficiently

Meet SLA, KPI, AHT, RSAT & Customer Experience targets

Deliver excellent customer service

Implement process updates and feedback effectively

Maintain quality and productivity standards

Skills Required

Excellent English communication skills

International Voice / BPO Voice experience preferred

Strong customer-handling skills

Positive attitude & team-player mindset

Comfortable working rotational & night shifts

Interview Process

HR → V&A → OPS

  V&A Exemption – Fast Track

  BPO1: Graduate + 12 months experience → Direct OPS

  BPOZ: HSC/Undergraduate + 18–24 months experience → Direct OPS

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