NR Consulting
International Voice Process
- Full-time
Bangalore, भारत
Vacancy description
Vrinda International
Rs 5 - 6 lakhs p.a.
Bombay, भारत
HIRING | INTERNATIONAL VOICE PROCESS
Position: Customer Service Associate – International Voice
Process: Banking & Cards – US Process
Location: Goregaon / Malad, Mumbai
Maximum Salary: Up to ₹5.8 LPA
Eligibility
• Graduate: 1–12 years of BPO Voice experience
• HSC: 18 months–10 years of BPO Voice experience
Freshers are not eligible
Shift: Rotational / Night Shifts
Shift Duration: 9 Hours
Working: 6 Days a Week | Weekends as required
Handle customer queries professionally and efficiently
Meet SLA, KPI, AHT, RSAT & Customer Experience targets
Deliver excellent customer service
Implement process updates and feedback effectively
Maintain quality and productivity standards
Excellent English communication skills
International Voice / BPO Voice experience preferred
Strong customer-handling skills
Positive attitude & team-player mindset
Comfortable working rotational & night shifts
HR → V&A → OPS
V&A Exemption – Fast Track
BPO1: Graduate + 12 months experience → Direct OPS
BPOZ: HSC/Undergraduate + 18–24 months experience → Direct OPS
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