Actively hiring

International Customer Support - Fresher And Experience

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 3,05,000 - 4,10,000 ₹ 3,05,000 - 4,10,000 /year

Experience

No experience required

No experience required

Apply By

25 Nov' 26

Posted 2 days ago

Fresher Job

Be an early applicant

About the job

Key Responsibilities:

1. Handle inbound and outbound calls with US-based patients, healthcare providers, and insurance representatives.
2. Assist customers with healthcare insurance, billing, and claim-related queries.
3. Verify patient details and insurance information accurately.
4. Provide information regarding insurance coverage, eligibility, and benefits.
5. Assist with claim status inquiries and payment-related concerns.
6. Resolve customer queries professionally while ensuring customer satisfaction.
7. Update and maintain accurate customer records in the system.
8. Follow healthcare processes, company policies, and data privacy guidelines.
9. Coordinate with internal teams to resolve complex queries and escalations.
10. Maintain call quality, accuracy, and productivity standards while meeting daily performance targets.

Skill(s) required

Customer Support English Proficiency (Spoken) English Proficiency (Written) Technical Support Troubleshooting

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are from Mumbai only

Other requirements

1. Freshers and experienced candidates can apply.

2. Good English communication skills.

3. Willingness to work in night shifts (US shifts).

4. Basic computer knowledge and typing skills.

5. Healthcare/BPO experience is an advantage.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,05,000 - 4,10,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 3,00,000 - 4,00,000 /year

2. Variable pay: ₹ 5,000 - 10,000 /year

Perks

5 days a week Cab/Transportation facility Health Insurance Life Insurance

Number of openings

20

About Hird

Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Activity on Internshala

Hiring since June 2021

30 opportunities posted

2 candidates hired

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