The Complaint Operations Intern will support the Product Quality Complaint Management team in handling, tracking, and monitoring product quality complaints. The intern will gain exposure to pharmaceutical quality systems, complaint management processes, data analysis, reporting, and stakeholder communication while ensuring compliance with company procedures and regulatory requirements.

Primary activities include but are not limited to:

Complaint Management Support

Assist in reviewing and processing product quality complaint records.

Support accurate entry and maintenance of complaint information in electronic quality systems.

Assist in monitoring complaint workflow and tracking record status.

Support coordination of follow-up requests with internal stakeholders.

Data Management & Reporting

Compile complaint-related data for management reports and dashboards.

Support monthly complaint trending activities.

Perform data verification and quality checks to ensure accuracy.

Documentation & Compliance

Assist in maintaining complaint documentation and records.

Support preparation of meeting minutes and action trackers.

Ensure documentation complies with company procedures and quality standards.

Support preparation of routine communications and status updates.

Process Improvement

Participate in continuous improvement projects related to complaint operations.

Support development of job aids, work instructions, and process documentation.

Assist in identifying opportunities for automation and efficiency improvements.

Stakeholder Support

Participate in team meetings and training sessions.

Collaborate Complaint Investigation Unit (CIU), and other cross-functional teams as required.

Support management with ad hoc projects and operational activities.

Education, Skills & Experience:

Qualifications -

Pursuing or recently completed Bachelor's/Master's degree in:

Pharmacy (https://jobeax.com/link/aoG0sxSdN3DrlOJZ
Life Sciences
Biotechnology
Microbiology
Pharmaceutical Sciences

Learning Opportunities:

The intern will gain exposure to:

Pharmaceutical Quality Management Systems (QMS)
Product Quality Complaint Handling
Regulatory Compliance Requirements
Data Analytics and Reporting
Quality Investigation Processes
Cross-functional Stakeholder Management
Continuous Improvement Methodologies

Preferred Experience and Skills :

Strong attention to detail.
Good written and verbal communication skills.
Proficiency in Microsoft Excel, PowerPoint, and Outlook.
Analytical and problem-solving mindset.
Ability to work in a team environment.
Good organizational and time management skills.
Willingness to learn and adapt in a fast-paced environment

Duration : 9 Months Internship

Location - Pune, Maharashtra

Additional location(s) Compensation Information:

Required Skills:

Clinical Research, Cloud Data Catalog, Data Analysis, Database Management, Data Science, Data Security, Data Visualization, Data Wrangling, Detail-Oriented, Event Planning, Key Performance Indicators (KPI), Project Management, Python (Programming Language), Software Proficiency, Vendor Relationship Management

Preferred Skills:

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Intern - Global Complaint Operation

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