Inside Sales Manager (m/w/d) - Remote in Mumbai, India

Title - Call Center Sales Manager Location - 100% Remote
(Looking for an Inside Sales Manager with proven B2B sales experience in the US/European markets.)

Job description
About the Role
Medivant Healthcare is expanding its US clinic sales organization across Testosterone, peptides and other specialty pharmaceutical products. We are looking for an experienced Inside Sales Manager to lead our India-based sales team and help build a high-performing, consultative sales organization.

This is not a traditional call-center management role focused primarily on attendance, dialing volume or talk time. Our sales representatives work with highly qualified US clinic leads, and the managers responsibility is to help the team convert those opportunities into customers.

The successful candidate will lead both our inside-sales representatives and the Account Growth team supporting those customers. You will be responsible for improving sales conversations, coaching representatives, driving account progression, managing conversion performance and ensuring customers move successfully from initial engagement through onboarding and repeat ordering.

What You Will Do
You will lead and develop a team of inside-sales representatives selling to clinics across the United States. Each representative will own defined markets and work qualified accounts rather than randomly cold calling large databases.

You will coach representatives using actual customer conversations and help them improve their ability to reach decision makers, understand customer needs, handle objections and move accounts toward a buying decision.

Medivant is implementing call recording, transcription and AI-based analysis of sales conversations. You will use these tools to identify coaching opportunities, understand why customers are converting or being lost and improve the effectiveness of the team.

You will manage the teams use of Pipedrive and ensure that qualified accounts are actively worked, sales opportunities continue to progress and inactive accounts are addressed rather than allowed to sit indefinitely.

You will be accountable for market development and conversion performance across the territories assigned to the India team. When performance is below expectations, you will be expected to understand the cause and take corrective action rather than simply increase calling activity.

You will also manage the Account Growth function supporting the India sales team. Once a new clinic begins onboarding, the Account Growth team coordinates activation, manages customer orders through our customer-management system and ultimately takes responsibility for developing the account after the initial sales process.

You will ensure that the transition between new-business sales and Account Growth is smooth and that customers do not fall between teams after they agree to work with Medivant.

Once customers become established, you will ensure that the Account Growth team maintains the relationship, drives repeat ordering and looks for opportunities to increase volume and introduce additional Medivant products.

Coaching and Team Development
A significant part of this position will involve developing salespeople.

We are looking for a manager who can listen to a sales conversation and identify why it worked or why it failed.

You should be able to coach a representative on how to improve discovery, reach the right decision maker, communicate value, deal with pricing or competitive objections and establish a clear next step.

You will conduct regular individual coaching sessions and team learning sessions and will be expected to demonstrate that coaching is resulting in improved performance.

You will also be responsible for identifying underperformance early and taking appropriate action when a representative does not improve despite coaching and support.

Market Intelligence
Our sales teams speak with a large number of US clinics, giving us valuable real-time insight into the market. You will be expected to identify important patterns from those conversations, including competitor activity, pricing, customer objections, product requests and reasons clinics choose or reject Medivant.

You should be comfortable turning customer conversations into useful commercial insights and communicating those insights clearly to senior sales leadership.

What We Are Looking For
We are looking for someone with meaningful experience managing an inside-sales, telesales or business-development team where the objective was customer conversion rather than simply high call volume.

You should have strong sales-coaching skills and be comfortable holding people accountable for results.

You should understand sales funnels, CRM discipline and how to diagnose where customers are getting stuck in the buying process.

Experience managing account-management, customer-success or customer-growth teams would be beneficial because this role covers both new customer acquisition and the transition into ongoing account development.

You should be comfortable using technology, CRM platforms, call recordings, transcripts and AI-based sales tools to improve performance.

Strong spoken and written English is required, as the team sells to healthcare customers in the United States and works closely with US-based leadership.

Experience in US healthcare, pharmaceuticals, medical products or B2B healthcare sales would be advantageous, but strong sales-management capability is more important than a specific industry background.

What Success Looks Like
Success in this role means the sales team converts more qualified clinics into customers, representatives improve under your coaching and valuable accounts do not get lost because of weak follow-up.

It also means newly acquired customers successfully transition into repeat customers and the Account Growth team progressively develops those relationships.

We are looking for a manager who takes ownership of commercial results, understands what is happening inside the customer conversations and acts when something is not working.

If your management approach is primarily to ask people to make more calls and send reports upward, this role will not be the right fit.

If you enjoy developing salespeople, diagnosing why customers buy or do not buy and building a disciplined sales organization, we would like to hear from you.