Input Zero Technologies - Delivery Head - ServiceNow in Bangalore, भारत

Delivery Head - ServiceNowLocation : BangaloreExperience : 15+ YearsRole Type : Leadership | Delivery | ServiceNowAbout InputZero Technologies : InputZero Technologies (IZT) is a boutique Enterprise Service Management company helping global enterprises transform their IT and business operations through ServiceNow, BMC and RPA https://jobeax.com/link/71BJBD6WVZn4T49S strong enterprise and CXO-level engagement, IZT partners with organizations to design, implement and scale technology solutions that create measurable business https://jobeax.com/link/J8k4mPAdvL9Oqlmm IZT, we believe in Customer Centricity, Integrity, Honesty, Innovation and Zeal - and in building an environment where ambitious leaders can create https://jobeax.com/link/B9uAbw3kuCyWcPdB Opportunity : We are looking for an experienced Delivery Head - ServiceNow to own and scale end-to-end delivery across multiple strategic accounts and enterprise transformation https://jobeax.com/link/Q33gkI2zCHFTZxiq is a senior leadership role requiring a strong combination of ServiceNow expertise, delivery governance, P&L ownership, customer leadership, account growth and people https://jobeax.com/link/nBoxZA0xrWqaVyoW You'll Own : 1. Delivery & Program Leadership : - Own end-to-end delivery across multiple large-scale ServiceNow programs and strategic accounts.- Ensure projects meet contractual commitments, quality standards, timelines, SLAs and customer outcomes.- Establish delivery governance, KPIs, operating rhythms, escalation mechanisms and continuous improvement frameworks.- Monitor overall delivery health, risks, dependencies, milestones, utilization and resource capacity across accounts.- Lead complex transformation and turnaround engagements with a strong focus on predictable delivery.2. Customer & CXO Engagement : - Act as a senior strategic advisor to enterprise customers and CXO stakeholders.- Drive executive governance reviews, value realization discussions and technology roadmaps.- Build long-term customer relationships and strengthen customer confidence and retention.- Own critical escalations and work with internal and client leadership teams to drive timely resolution.3. ServiceNow Leadership : - Provide strategic direction across ServiceNow implementations, transformations and managed services.- Leverage strong understanding of the ServiceNow platform and enterprise architecture.- Bring expertise across modules such as ITSM, ITOM, CSM, FSM, HRSD, GRC and SecOps.- Provide oversight across CMDB, Discovery, Service Mapping, Event Management and enterprise integrations.- Drive adoption of ServiceNow best practices, accelerators, automation and platform optimization.- Build and scale ServiceNow Centers of Excellence (CoE) and delivery capabilities.4. P&L & Business Growth : - Own delivery P&L, revenue, margins, forecasting, utilization and cost optimization.- Partner with Sales and Account teams to identify renewal, upsell, cross-sell and expansion opportunities.- Support solution shaping, effort estimation, commercials and delivery strategy for strategic opportunities.- Participate in RFP/RFI responses, presales discussions and solution workshops.- Contribute to account strategy and long-term business growth.5. People & Organization Leadership : - Lead and mentor large, multi-disciplinary delivery organizations of 100-200+ professionals.- Manage distributed teams across onshore, offshore and nearshore delivery models.- Develop Program Managers, Delivery Managers, Architects and other senior leaders.- Drive succession planning, leadership development, capability building and talent retention.- Create a culture of accountability, collaboration, innovation and continuous https://jobeax.com/link/CmImXHtuf7P9F8ph We're Looking For : - 15+ years of overall IT experience, with significant experience in ServiceNow delivery leadership.- Strong career progression from ServiceNow Developer/Programmer - Technical Lead - Manager - Program/Account/Delivery Leadership.- Strong hands-on ServiceNow development and architecture foundation earlier in your career.- Proven experience delivering large-scale enterprise ServiceNow transformation programs.- Experience managing multiple programs and strategic accounts simultaneously.- Demonstrated experience leading 100-200+ member delivery organizations.- Strong understanding of ServiceNow architecture and enterprise implementations.- Experience across multiple ServiceNow modules, preferably including ITSM, ITOM, CSM, FSM, HRSD, GRC and SecOps.- Strong understanding of CMDB, Discovery, Service Mapping, Event Management and integrations.- Experience working within complex, multi-vendor enterprise environments.- Strong understanding of delivery governance, SLAs, KPIs, CSAT, NPS and operational excellence. (ref:hirist.tech)