Infrastructure Operations & Cloud Monitoring Engineer - Aerospace in Bangalore, भारत

Role : Infrastructure Operations & Cloud Monitoring EngineerExperience : 8 - 12 YearsLocation : Bangalore (Onsite)Key Responsibilities :1. Infrastructure Monitoring & Maintenance :- Continuously monitor server and infrastructure performance, availability, and security.- Perform regular VM server updates and apply security patches.- Proactively review server logs and troubleshoot issues before they escalate.- Maintain documentation of server configurations, update schedules, and recovery procedures.- Oversee backup and disaster recovery planning and execution.2. Incident & Outage Response :- Lead response efforts during outages or performance degradation.- Coordinate with internal teams and vendors to resolve issues quickly and effectively.- Create and manage service desk tickets with third-party vendors.- Track resolution timelines and escalate as needed.- Prepare RCA (root cause analysis) document for high severity incidents and share with the stakeholders.- Maintain documentation of recurring issues and suggest possible resolutions.3. Performance & KPI Tracking :- Monitor and report on key performance indicators (KPIs) related to server/database efficiency and uptime.- Recommend improvements based on trend analysis and performance data.- Prepare regular reports for leadership on system health, incidents, and vendor performance.- Communicate technical issues and resolutions clearly to non-technical stakeholders.4. Security & IT Compliance :- Serve as the primary point of contact between operations, IT, and security teams.- Ensure infrastructure aligns with corporate security policies and compliance standards.- Collaborate with DevOps, software engineering, and QA teams to align infrastructure with product needs.- Manage access controls and permissions for internal team members across infrastructure systems.- Support annual security audits by preparing documentation, responding to audit requests, and implementing required changes.- Ensure infrastructure complies with internal policies and external regulations (e.g., SOC 2, ISO 27001).5. Financial Oversight :- Manage payments and contracts for service providers.- Track service costs and ensure budget adherence.6. Automation & Tooling:- Identify opportunities to automate monitoring, reporting, and patching workflows.- Evaluate and implement tools for infrastructure observability (e.g., Datadog, Splunk, Prometheus).Preferred Skills :- Strong understanding of the Azure cloud environment.- Infrastructure Monitoring Tools: Experience with observability platforms like Datadog, Splunk, Prometheus, Grafana, or similar.- Virtualization & Server Management: Strong knowledge of VMware, Hyper-V, or other virtualization technologies.- Operating Systems: Proficiency in Windows Server and Linux administration.- Networking Fundamentals: Understanding of TCP/IP, DNS, firewalls, and load balancing.- Backup & Disaster Recovery: Hands-on experience with backup solutions and DR planning.- Security & Compliance: Familiarity with SOC 2, ISO 27001, and corporate security standards.- Automation & Scripting: Ability to automate tasks using PowerShell, Python, or Bash.- Incident Management: Skilled in ITIL processes, RCA preparation, and escalation https://jobeax.com/link/f28lCD9aacA0KJHf Competencies :- Ability to co-ordinate among global user groups and internally within the solution center.- Ability to multi-task and prioritize.- Willing to work flexible hours as the job demands (collaborate with global colleagues, when necessary).- Communication: Ability to explain technical issues clearly to non-technical stakeholders.- Collaboration: Comfortable working with DevOps, QA, and security teams.- Vendor Management: Skilled in coordinating with third-party providers and managing SLAs.- Documentation: Strong attention to detail for maintaining accurate infrastructure documentation.- Ready to learn new skills on the job.- Excellent troubleshooting skills.- Action-oriented, delivers on commitments. (ref:hirist.tech)