Actively hiring

Inbound Voice Process Associate

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 3,55,000 - 4,10,000 ₹ 3,55,000 - 4,10,000 /year

Experience

1 year(s)

1 year(s)

Apply By

8 Nov' 26

Posted 2 days ago

Job

Be an early applicant

About the job

Key responsibilities:

1. Handle inbound calls from international customers.
2. Understand customer queries and provide appropriate solutions.
3. Maintain professional communication and deliver excellent customer service.
4. Resolve customer concerns while following company policies and process guidelines.
5. Maintain accurate customer records and update information in the system.
6. Meet performance targets related to quality, productivity, and customer satisfaction.

Skill(s) required

Customer Support English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

2. are from Navi Mumbai only

Other requirements

1. Minimum of 6 months to 1 year of experience in an International Voice Process.

2. Excellent verbal communication skills in English.

3. Strong customer service and problem-solving abilities.

4. Comfortable working night shifts aligned with US business hours.

5. Willingness to work from the office in Navi Mumbai.

6. Immediate joiners preferred.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,55,000 - 4,10,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 3,50,000 - 4,00,000 /year

2. Variable pay: ₹ 5,000 - 10,000 /year

Perks

5 days a week Cab/Transportation facility Health Insurance Life Insurance

Number of openings

15

About Hird

Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Activity on Internshala

Hiring since June 2021

21 opportunities posted

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