Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

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Job Description

Oversee all in-room dining operations, ensuring seamless service delivery and exceptional guest experiences across all service periods
Develop, curate, and manage the in-room dining beverage program, including wine selection, spirits, and premium non-alcoholic offerings
Maintain comprehensive wine inventory and cellar operations, implementing proper storage protocols and rotation procedures to preserve product quality
Provide expert beverage recommendations and wine pairing guidance to guests, demonstrating extensive knowledge of wine regions, varietals, and production methods
Train, mentor, and supervise in-room dining staff and sommelier team members, ensuring consistent service standards and professional development
Manage in-room dining budgets, monitor costs, and implement strategies to optimize profitability while maintaining premium service quality
Ensure compliance with all alcohol service regulations, licensing requirements, and responsible service practices
Utilize beverage management systems, inventory software, and point-of-sale platforms to track stock levels, sales data, and operational metrics
Coordinate with kitchen and housekeeping departments to ensure timely and accurate in-room dining service delivery
Maintain meticulous records and documentation related to inventory, staff performance, guest preferences, and service incidents
Develop and implement staff training programs focused on wine education, service techniques, and guest engagement
Monitor guest feedback and satisfaction metrics, addressing concerns and implementing improvements to enhance the in-room dining experience
Collaborate with the culinary team to create innovative menu offerings and beverage pairings that complement Fairmont's luxury standards

Qualifications

Minimum 5 years of progressive experience in food and beverage management, with at least 2 years specifically in in-room dining or room service operations
Proven expertise in wine and beverage program management, including knowledge of wine regions, varietals, production methods, and food pairing principles
Strong leadership and team management experience, with demonstrated ability to train, mentor, and supervise hospitality staff
Proficiency with beverage management systems, inventory software, and point-of-sale (POS) platforms
Comprehensive knowledge of alcohol service regulations, licensing requirements, and responsible service practices
Excellent organizational and time management skills with ability to manage multiple priorities and meet deadlines
Strong communication and interpersonal skills with ability to engage guests and staff professionally
Budget management experience with demonstrated ability to control costs while maintaining service quality

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

In Room Dining Manager - Fairmont Agra

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