Vacancy description
LeadSquared
India, Bengaluru
Implementation Manager Hospitality Industry in Bengaluru, India is listed on Jobeax. Browse 30,000+ vacancies available.
Role : Manager - Implementation
One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1800+ customers with 2.50 lakhs users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.
Known for its verticalized, industry-centric solutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate, Automotive, and Hospitality industries. The company is headquartered in Bengaluru with a local presence in New Jersey, Philippines, South Africa, Australia, and Indonesia.
We are looking for an experienced Manager – Implementation to lead a team of Implementation Consultants responsible for delivering successful product implementations for enterprise customers. This role requires a strong blend of people management, customer engagement, project management, and solution consulting
Lead, mentor, and manage a team of Implementation Consultants.
Own the end-to-end implementation lifecycle for enterprise customers.
Ensure successful onboarding, product configuration, customization, and go-live within agreed timelines.
Drive implementation quality, customer satisfaction, and timely project delivery.
Build implementation plans, allocate resources, and monitor project health.
Identify implementation risks and proactively develop mitigation plans.
Track team productivity, utilization, and implementation KPIs.
Conduct regular team reviews, coaching sessions, and performance management.
Develop implementation best practices, SOPs, and reusable templates.
Drive continuous process improvements to enhance customer experience.
Bachelor's degree in Engineering, Business, or a related field.
Collaborative and high-performance work culture.
Fast-paced environment with strong learning and career growth opportunities.
Exposure to global customers and complex implementation projects.
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