ICT Technical Support Assistant in Bengaluru, India

Job Description - L3 / SME Endpoint (SCCM / Intune / MEM)

The L3 Endpoint SME is responsible for end-to-end ownership, architecture, and optimization of endpoint management platforms, including Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune (MEM).

SCCM (ConfigMgr)

• Microsoft Intune (MDM/MAM)
• Co-management (SCCM + Intune)
• Drive transition towards cloud-first endpoint management (Intune-first approach)
• Device configuration
• Application deployment
• Application deployment failures (complex packaging/detection issues)
• Co-management conflicts (SCCM vs Intune workloads)
• Policy conflicts (GPO, Intune, security baselines)
• SCCM logs (https://jobeax.com/link/PgW0CMfbWvfD0JoQ Microsoft/OEM support with detailed diagnostics

Patch rings and deployment groups

• Application Packaging Strategy & Engineering
• Application packaging (MSI, EXE, Win32 apps)
• Detection methods and deployment logic
• Drive automation and standardization in packaging

Policy & Compliance Management

• Intune configuration profiles
• Compliance policies
• GPO vs Intune policies
• Patch deployments
• Monitoring, Reporting & Optimization
• Application deployment success
• Deployment failures
• SCCM site performance
• Intune sync performance

Provide technical leadership to L1 & L2 teams

• Review technical quality of incident resolution
• Risk and mitigation plans

Deep hands-on experience in:

• SCCM (ConfigMgr) - architecture, troubleshooting, performance tuning
• Microsoft Intune (MEM) - device management, compliance, app deployment
• Windows 10/11 management
• Group Policy (GPO)

Experience with:

• Windows Autopilot
• Windows Update for Business (WUfB)

Strong ITIL understanding:

~ Experience in:

• Experience & Education
• 7-10+ years of experience in endpoint management / EUC engineering
• Bachelor's degree in IT or related field
• Microsoft Endpoint Administrator (MD-102)