Job Description - L3 / SME Endpoint (SCCM / Intune / MEM)

The L3 Endpoint SME is responsible for end-to-end ownership, architecture, and optimization of endpoint management platforms, including Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune (MEM).

SCCM (ConfigMgr)

Microsoft Intune (MDM/MAM)
Co-management (SCCM + Intune)
Drive transition towards cloud-first endpoint management (Intune-first approach)
Device configuration
Application deployment
Application deployment failures (complex packaging/detection issues)
Co-management conflicts (SCCM vs Intune workloads)
Policy conflicts (GPO, Intune, security baselines)
SCCM logs (https://jobeax.com/link/PgW0CMfbWvfD0JoQ Microsoft/OEM support with detailed diagnostics

Patch rings and deployment groups

Application Packaging Strategy & Engineering
Application packaging (MSI, EXE, Win32 apps)
Detection methods and deployment logic
Drive automation and standardization in packaging

Policy & Compliance Management

Intune configuration profiles
Compliance policies
GPO vs Intune policies
Patch deployments
Monitoring, Reporting & Optimization
Application deployment success
Deployment failures
SCCM site performance
Intune sync performance

Provide technical leadership to L1 & L2 teams

Review technical quality of incident resolution
Risk and mitigation plans

Deep hands-on experience in:

SCCM (ConfigMgr) - architecture, troubleshooting, performance tuning
Microsoft Intune (MEM) - device management, compliance, app deployment
Windows 10/11 management
Group Policy (GPO)

Experience with:

Windows Autopilot
Windows Update for Business (WUfB)

Strong ITIL understanding:

~ Experience in:

Experience & Education
7-10+ years of experience in endpoint management / EUC engineering
Bachelor's degree in IT or related field
Microsoft Endpoint Administrator (MD-102)

ICT Technical Support Assistant

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