ICT Remote Support Officer in Sahibzada Ajit Singh Nagar, India

IT Support Specialist (MSP) — Australian Shift

• *Location: ** Mohali, Punjab — 100% onsite, work from office (no remote or hybrid)
• *Shift: ** 3:00 AM – 1:00 PM IST, Monday to Friday (Australian business hours)
• *Salary: ** ₹6,00,000 – ₹10,00,000 per annum, based on experience
• *Employment type: ** Full-time, permanent

## We are an Australian-owned IT support and managed services provider looking after

Our Mohali office is the front line of that operation.

You'll take the call,

work out what's actually wrong, fix what can be fixed remotely, and book a

technician onsite when it can't. Roughly half your day is phone and booking work,

the other half is hands-on remote support.

Answer inbound customer calls, diagnose the issue over the phone, and set the

Book onsite visits into technician calendars and schedule remote support sessions

• Deliver remote support to residential and business customers using remote access tools
• Set up and troubleshoot email — IMAP, POP3, Microsoft Exchange and Microsoft 365,

across Outlook, Apple Mail, iPhone and Android

• Set up printers and scanners — drivers, network and wireless printing, shared

Handle Windows administration — Windows 10/11, user accounts and profiles, Windows

Server and Active Directory basics, updates, backups, malware cleanup

• Support Apple devices — macOS, Apple ID and iCloud, Time Machine, Mail setup, iPhone

and iPad configuration

• 2+ years in an MSP, IT helpdesk or managed services environment (MSP experience is

essential — you should already understand tickets, SLAs and multi-client support)

• Strong hands-on skills across email configuration, printers, internet and networking,

Windows administration and Apple support

• Practical networking knowledge — DHCP, DNS, IP addressing, port forwarding, Wi-Fi

Excellent spoken and written English, and the confidence to explain technical things

simply to a non-technical customer

• Genuine willingness to work the 3:00 AM – 1:00 PM IST shift long term, from our

Mohali office

• Patience and a calm phone manner — many customers call when they are already frustrated

## Microsoft 365 and Google Workspace administration

• Experience with RMM and PSA tools
• CompTIA A+ / Network+, or Microsoft certifications
• Prior experience supporting Australian, UK or US customers

## Handling inbound calls independently and booking jobs without supervision

• Resolving common email, printer and internet issues remotely on the first call
• Writing ticket notes clear enough that any technician can pick up the job cold
• Direct exposure to a growing Australian MSP, not a large anonymous call floor
• Broad technical variety — home users one hour, business networks the next
• Training and certification support
• Please only apply if you are based in or willing to relocate to Mohali and are