Hub Manager – Operations (Coworking Spaces)
Location: Bangalore, Karnataka, India
Reports to: Regional Head / City Head
Experience required: 4–8 years
Preferred industry experience: Coworking, managed offices, hospitality, or real estate operations
About the Role
We are seeking a driven, performance-oriented Hub Manager – Operations to oversee end-to-end operations, commercial performance, and member experience across multiple coworking centres within a designated hub.
The role requires strong leadership, operational excellence, financial acumen, P&L ownership, client relationship management, and the ability to support revenue growth while maintaining high occupancy and retention levels.
Key Responsibilities
P&L Ownership and Commercial Management
- Own and manage the full profit and loss (P&L) for all centres within the hub.
- Work towards maintaining a minimum 95% occupancy across centres.
- Drive revenue growth while optimising operational expenses to improve profitability.
- Monitor rental values and additional revenue streams, including food and beverage, meeting rooms, event spaces, and add-on services.
- Ensure accurate billing, timely invoicing, and timely collections.
- Identify upselling and cross-selling opportunities to increase average revenue per user (ARPU).
- Collaborate closely with Sales on closures and expansion opportunities.
Centre Operations Management
- Oversee daily operations across all assigned coworking centres.
- Ensure adherence to standard operating procedures (SOPs) and operational compliance standards.
- Maintain high standards of infrastructure, cleanliness, safety, and ambience.
- Monitor vendor performance across housekeeping, security, maintenance, IT, and facility services.
- Ensure preventive maintenance schedules and annual maintenance contracts (AMCs) are managed effectively.
- Ensure statutory, safety, and audit compliance.
- Coordinate with the Projects team on fit-outs, refurbishments, and expansion work.
Member Experience and Retention
- Work towards maintaining a minimum 95% retention rate across properties.
- Conduct regular client meetings and address escalations promptly.
- Analyse client feedback and implement improvements.
- Organise engagement activities, events, and community-building initiatives.
Hub Development and Business Growth
- Support business development initiatives within the hub.
- Coordinate with Sales and Marketing on closures, lead generation, and promotions.
- Identify new revenue opportunities within the hub.
Team Leadership and People Management
- Lead, mentor, and manage Centre Managers and Community Associates.
- Plan workforce allocation and support the hiring of Centre Managers as required.
- Drive accountability, ownership, and operational discipline.
- Implement learning and development initiatives.
Vendor and Facility Coordination
- Oversee electricity payments and operational expenses.
- Monitor costs and implement expense-reduction strategies.
- Ensure service-level agreements (SLAs) are met consistently.
Reporting and Governance
- Prepare monthly reports covering P&L statements, occupancy and rental values, additional revenue performance, food and beverage revenue, and expenses.
- Maintain operational dashboards tracking key performance indicators (KPIs), including occupancy, revenue, costs, CSAT, and escalations.
- Ensure audit readiness and documentation compliance.
Required Qualifications
- Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field.
- MBA preferred.
- 4–8 years of relevant experience in coworking, managed offices, hospitality, or real estate operations.
- Experience managing multiple locations preferred.
Key Competencies
- Strong understanding of P&L and commercial acumen.
- Operational excellence and focus on execution.
- Customer-centric mindset.
- Revenue and cost management capability.
- Strong leadership and people management skills.
- Crisis and escalation management.
- Data-driven decision-making.
- Stakeholder management across Sales, Marketing, Projects, Technology, and vendors.
Success Metrics
This role will be evaluated against the following targets:
- 95%+ occupancy rate.
- 95%+ retention rate.
- Timely and complete monthly collections.
- Improved profitability and cost optimisation.
- High member satisfaction, measured through CSAT.
- Prevention of major operational disruptions.