Hub Manager – Operations (Coworking Spaces)
Location: Bangalore, Karnataka, India
Reports to: Regional Head / City Head
Experience required: 4–8 years
Preferred industry experience: Coworking, managed offices, hospitality, or real estate operations

About the Role

We are seeking a driven, performance-oriented Hub Manager – Operations to oversee end-to-end operations, commercial performance, and member experience across multiple coworking centres within a designated hub.

The role requires strong leadership, operational excellence, financial acumen, P&L ownership, client relationship management, and the ability to support revenue growth while maintaining high occupancy and retention levels.

Key Responsibilities

P&L Ownership and Commercial Management

Own and manage the full profit and loss (P&L) for all centres within the hub.
Work towards maintaining a minimum 95% occupancy across centres.
Drive revenue growth while optimising operational expenses to improve profitability.
Monitor rental values and additional revenue streams, including food and beverage, meeting rooms, event spaces, and add-on services.
Ensure accurate billing, timely invoicing, and timely collections.
Identify upselling and cross-selling opportunities to increase average revenue per user (ARPU).
Collaborate closely with Sales on closures and expansion opportunities.

Centre Operations Management

Oversee daily operations across all assigned coworking centres.
Ensure adherence to standard operating procedures (SOPs) and operational compliance standards.
Maintain high standards of infrastructure, cleanliness, safety, and ambience.
Monitor vendor performance across housekeeping, security, maintenance, IT, and facility services.
Ensure preventive maintenance schedules and annual maintenance contracts (AMCs) are managed effectively.
Ensure statutory, safety, and audit compliance.
Coordinate with the Projects team on fit-outs, refurbishments, and expansion work.

Member Experience and Retention

Work towards maintaining a minimum 95% retention rate across properties.
Conduct regular client meetings and address escalations promptly.
Analyse client feedback and implement improvements.
Organise engagement activities, events, and community-building initiatives.

Hub Development and Business Growth

Support business development initiatives within the hub.
Coordinate with Sales and Marketing on closures, lead generation, and promotions.
Identify new revenue opportunities within the hub.

Team Leadership and People Management

Lead, mentor, and manage Centre Managers and Community Associates.
Plan workforce allocation and support the hiring of Centre Managers as required.
Drive accountability, ownership, and operational discipline.
Implement learning and development initiatives.

Vendor and Facility Coordination

Oversee electricity payments and operational expenses.
Monitor costs and implement expense-reduction strategies.
Ensure service-level agreements (SLAs) are met consistently.

Reporting and Governance

Prepare monthly reports covering P&L statements, occupancy and rental values, additional revenue performance, food and beverage revenue, and expenses.
Maintain operational dashboards tracking key performance indicators (KPIs), including occupancy, revenue, costs, CSAT, and escalations.
Ensure audit readiness and documentation compliance.

Required Qualifications

Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field.
MBA preferred.
4–8 years of relevant experience in coworking, managed offices, hospitality, or real estate operations.
Experience managing multiple locations preferred.

Key Competencies

Strong understanding of P&L and commercial acumen.
Operational excellence and focus on execution.
Customer-centric mindset.
Revenue and cost management capability.
Strong leadership and people management skills.
Crisis and escalation management.
Data-driven decision-making.
Stakeholder management across Sales, Marketing, Projects, Technology, and vendors.

Success Metrics

This role will be evaluated against the following targets:

95%+ occupancy rate.
95%+ retention rate.
Timely and complete monthly collections.
Improved profitability and cost optimisation.
High member satisfaction, measured through CSAT.
Prevention of major operational disruptions.

Hub Manager - Operations (Coworking Spaces)

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