Hub Management Services Office Operations Coordinator - Gurgaon, India
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital venturesand business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Youwill support the delivery ofahigh-quality workplace experience across Gurgaon offices, with primary responsibility for F&Boperations, Front Office and employee-facing services, and operational support for office-level meetings&events.
The role will independently manage day-to-day service delivery within the assignedrole, coordinate with internal stakeholders and external vendors,maintainoperational controls and MIS, and proactivelyidentifyand resolve service issues.
Working closely with the Manager Office Operations,youwill help translate defined service standards into reliable day-to-day execution, with a strong focus on employee experience, service excellence, operationaldisciplineand continuous improvement.
KeyResponsibilities
1. F&BOperations
- Manage day-to-daypantry and meal operations, ensuring service readiness and adherence to agreed standards.
- Coordinate weekly menu planning,minimumguarantees (MGs), regular/special meals and F&B requirements for meetings and in-office events.
- Manage pantry/FMCG inventory and consumption in line with agreed product matrices, consumptionnormsand budgets.
- Conduct regular kitchen and pantry inspections, food qualitychecksand hygiene reviews; document observations and follow through on corrective actions.
- Coordinate day-to-day activities with F&B vendors andmonitordelivery against agreed SLAs/KPIs and service standards.
- Validate consumption records, supporting documentation and vendor invoices before submission for review/processing.
- Maintain F&B trackers and MIS covering consumption, inventory, service performance,billingand operational issues.
- Proactivelyidentifyrecurring service gaps and recommend practical improvements to employee experience,qualityand cost effectiveness.
2. Front Office & Visitor Management
- Support smooth day-to-day Front Desk operations and ensure a professional,consistentand service-oriented experience.
- Oversee operational execution of the visitor journey, coordinating with reception/security, hosts and relevant internal teams asrequired.
- Coordinate arrangements for global visitors, seniorleadershipand other important office visits, ensuring readiness of relevant workplace services.
- Monitor front-office service issues and ensuretimelyresolution or escalation.
- Manage incoming and outgoing mail/courier operations, including coordination,trackingand resolution of exceptions.
- Coordinate business card requests, including request validation, vendorfollow-upandtimelyissuance.
- Maintain relevant Front Office trackers, records and MIS and ensure informationremainsaccurateand current.
3. Employee Services & Onboarding
- Partner with the HR team toCoordinate Office Operations readiness for new hires, including access/ID readiness, joining kits and other Day One requirements.
- Maintain new-joiner trackers/MIS and coordinate with relevant teams(HR/ local IT)to ensure readiness ahead of joining dates.
- Support exit formalities, including Office Operations clearances and recovery of applicable items/assets.
- Coordinate operational requirements for employee milestones and recognition, including trophy procurement and associatedlogistics.
- Manage operational execution of corporate/team gifting and gift vouchers, including vendor coordination, inventory/trackingand distribution.
4. Office-Level Events & Meeting Support
- Partner with the Manager and Affiliation team to support the operational execution of in-office events, townhalls, leadership meetings and employee engagements.
- Coordinate F&B, room/space readiness, vendorrequirementsand other Office Operationslogistics.
- Support functional and team meetings requiring special F&B or workplace arrangements.
- Conduct pre-event readiness checks and coordinate with relevant internal teams and vendors to ensuretimelyexecution.
- Provide on-ground support during key events/meetings and proactively address operational issues.
- Support post-event closure of Office Operations requirements, including vendor documentation,invoicesand relevant feedback/action items.
5. Communications & Operational Information
- Support drafting and dissemination of Office Operations communications, including F&B updates, service information, officeguidelinesand employee advisories.
- Maintain relevant distribution lists and ensure accuracy of employee communication groups.
- Support administration of relevant Slack channels, ensuringtimelydissemination of operational information and updates.
What You'll Bring
- A minimum of 6 years of relevant functional experience in Office Operations, Workplace Services, Hospitality, F&B, Front Office, or a similar service-delivery environment within a multinational organization, along with the ability to quickly build and apply strong process and operational knowledge.
- Strong ownership and execution orientation, with the ability to independently manage assigned responsibilities, prioritise competing requirements and consistently deliver high-quality outcomes within agreed timelines.
- A practical and proactive problem-solving mindset, with the ability toidentifyissues early, understand root causes, develop workablesolutionsand exercise sound judgement on when to resolve independently versus escalate.
- Strong service and employee-experience orientation, with an eye for detail and a focus on delivering reliable,consistentand high-quality workplace services.
- Analytical and data-driven approach, with comfort working with operational MIS, service metrics, consumption data, vendorperformanceand other information toidentifytrends and generate practical insights.
- Effective vendor management skills, with the ability tomonitorservice delivery against agreed standards/SLAs/KPIs, follow through on commitments and drivetimelyclosure of operational issues.
- Clear and effective communication skills, both written and verbal, with the ability to tailor communication appropriately across employees, vendors and internal stakeholders and confidently manage day-to-day operational conversations.
- Strong collaboration and stakeholder-management skills, with the ability to work effectively across Office Operations, Affiliation, HR, IT,Financeand other teams while proactively managing dependencies.
- Adaptability and composure in a dynamic environment, with the ability to respond effectively to changing priorities, important visits,eventsand unexpected operational requirements.
- A continuous-improvement mindset, proactivelyidentifyingopportunities to simplify ways of working, improve service quality, strengthen employeeexperienceand enhance operational efficiency.
- A collaborative team mindset, with a willingness to share knowledge,seekand act on feedback, support colleagues and contribute to the effectiveness and development of the broader team.
- High standardsof integrity, accountability and professional judgement, handlinginformationand responsibilities appropriately while contributing to a respectful,inclusiveand positive working environment.
Additional info
At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.
For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.
We aim to provide a dynamic and collaborative environment that fosters connection and teamwork
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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