JOB DESCRIPTION The role focuses on leading the delivery of HR administrative services across the employee lifecycle within the HR Shared Services function, ensuring service delivery to internal and external customers is accurate, efficient, and aligned with agreed SLAs, performance metrics, and service standards.
The HR Central Supervisor will oversee day-to-day HR service delivery activities, including employee onboarding, employee lifecycle transactions, and terminations. Responsibilities include team leadership, workload management, process governance, stakeholder engagement, Help Desk ticket management, HR systems administration, data reporting, and continuous process improvement.
The Supervisor will work closely with HR, Payroll, Talent Acquisition, Benefits teams, and other business stakeholders to ensure employee data is maintained accurately within HR systems and that all employee lifecycle transactions are processed in line with payroll deadlines, compliance requirements, and organizational standards.
The role requires strong leadership, operational oversight, problem-solving ability, and customer service focus. The successful candidate will be responsible for coaching and developing HR Central Representatives, monitoring operational performance, managing escalations, and driving consistency across HR administrative processes while supporting the ongoing development of the HR Central function.
The HR Central Supervisor will report directly to the Regional HR Central Manager.