We are seeking a detail-oriented Housekeeping Supervisor to manage on-ground housekeeping operations, ensuring high standards of cleanliness, efficient team execution, and a seamless guest experience.
Key Responsibilities & Outcomes
Operations & Standards
Ensure cleanliness across rooms, corridors, and common areas in line with defined standards
Task Allocation & Execution
Manage daily room allocation, deep cleaning schedules, and team task distribution
Quality Control & Audits
Conduct routine inspections (including ~80 rooms daily) to ensure adherence to quality benchmarks
Team Supervision
Oversee performance of housekeeping staff and drive discipline in execution
Customer Experience
Handle guest requests and complaints effectively; maintain high CSAT through timely resolution
Coordination & Escalations
Report maintenance issues to relevant teams and ensure timely closure
Service Delivery
Ensure all operations are executed as per SOPs with consistency and efficiency
Eligibility & Skills
2–3 years of experience in housekeeping, with 1+ year as a supervisor (hospitality preferred)
Strong understanding of housekeeping standards and processes
Good team supervision and task management skills
Ability to handle guest interactions and resolve complaints effectively
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