Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Ensure the Housekeeping operates successfully and in accordance with the standard of the hotel
- Ensure that all daily guest rooms for arrivals are checked in advance and welcome amenities are appropriately set up
- Ensure that all rooms are cleaned accordingly to arrival time
- Work closely with Front Office and Engineering Department to ensure that rooms are blocked accordingly for maintenance
- Ensures strict control of room keys for guests and other departments.
- Conduct frequent and thorough inspections together with the Rooms Division Manager.
- Ensures Housekeeping operates with a sales attitude, and all personnel are aware of sales opportunities within the hotel, which will assist, with the maximisation of revenue.
- Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures.
- Ensures all Housekeeping personnel are aware of all room sales revenue targets and are kept informed of performance results.
- Assigns responsibilities to Team leaders - Housekeeping.
- Deploy staff to specific areas.
- Coordinate and liaise with other related Departments.
- Makes daily inspection of all areas, including public areas, guest floors, and guest rooms to ensure cleanliness and the maintenance of the premises.
- Oversee inventory of room linen and Uniform with Team Leader -Housekeeping.
- Check and control the overall operating expenses.
- To monitor/oversee on job order issued to Engineering Department.
- Establish rapport with guests maintaining good customer relationship and handle guest complaints, requests and enquiries on Housekeeping services
- Personally and frequently verify that guests’ stay is receiving the best possible service in line with Accor standards.
- Ensure that all V.I.P / Long Stay guests’ needs are met throughout their stay
- Ensure that guest history records are up to date at all times
- Oversee Laundry operations and ensure that Accor Brand Standards are met in terms of quality of service and product
- Ensure the maintenance of back of the house areas and employee facilities like Locker Rooms.
- Constantly aware of new market trends and activities of competitors ensuring that the operation is always one-step ahead of the competition.
- Support the implementation of a consistent guest recognition programme and maintain a relevant guest database
Qualifications
Your experience and skills include:
Warm and caring personality; previous housekeeping experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management