To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Identify optimal, cost effective use of the resources and educate the team on the same.
Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
Checks and controls the availability and proper usage of supplies and material.
Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
Ensure to report to work on time and according to posted schedule.
Ensure to daily change soiled linens on beds and remake beds.
Strictly follow the lost and found procedures.
Ensure floor pantries and corridors & fire exits are as per the standards.
Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
Ensures career development and succession planning for self
Attends training on fire safety and security system
Shares skills with all departmental employees through on the job training for new comers.
Qualifications
Diploma / Degree in Hotel Management / Graduate or any other equivalent
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