Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking an enthusiastic and detail-oriented Housekeeping Executive to join our team in Chennai, India. In this pivotal role, you will lead our housekeeping operations, ensuring exceptional cleanliness standards, guest satisfaction, and operational excellence. You will oversee daily housekeeping activities, manage staff effectively, and drive continuous improvement initiatives while maintaining the highest standards of hygiene and professionalism across all areas of the organization.
Oversee and optimize housekeeping operations to ensure consistent cleanliness and hygiene standards throughout all areas of the facility
Lead, supervise, and motivate the housekeeping team, providing coaching, training, and performance feedback to foster professional development and maintain high morale
Plan and organize work schedules, staff assignments, and vacation planning to maximize productivity and resource allocation
Respond promptly and efficiently to guest requests and requirements, ensuring exceptional customer satisfaction and service delivery
Implement and enforce company policies, standard operating procedures, and health and safety protocols across all departmental activities
Conduct regular quality inspections and audits to maintain compliance with organizational standards and identify areas for improvement
Manage housekeeping budgets, control costs, and recommend process improvements to enhance operational efficiency and departmental productivity
Maintain accurate documentation, records, and reports related to staff performance, inventory, and departmental operations
Collaborate with other departments to address guest concerns and coordinate special requests or events
Identify and recommend changes in methods, equipment, staffing, or procedures to improve departmental standards and overall performance
Escalate critical matters affecting organizational interests to management with transparency and professionalism
Qualifications
**Required
Qualifications
:**
Diploma in Tourism, Hospitality Management, or related field
Minimum 2 years of relevant experience in housekeeping operations or hospitality management
Excellent reading, writing, and oral proficiency in English language
Strong leadership, interpersonal, and team-building skills
Demonstrated ability to multi-task and perform effectively in stressful, high-pressure situations
Results-oriented mindset with a keen eye for detail and quality assurance
Proficiency in housekeeping management systems and basic computer applications
Knowledge of health, safety, and hygiene standards and protocols
Professional presentation and grooming standards at all times
Ability to work collaboratively as a team player and motivate others
**Preferred
Qualifications
:**
Proficiency in additional languages; basic understanding of local Tamil or Telugu languages is advantageous
Experience with budget management and cost control in housekeeping operations
Certification in hospitality management or housekeeping excellence
Experience with staff scheduling software and property management systems
Knowledge of sustainable and eco-friendly housekeeping practices
Previous experience in a hotel, resort, or corporate facility environment
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