Hotel Guest Services Assistant in Srīperumbūdūr, India
MERCURE
India, Srīperumbūdūr
Hotel Guest Services Assistant in Srīperumbūdūr, India is listed on Jobeax. Browse 30,000+ vacancies available.
Mercure Chennai Sriperumbudur Hotel for travellers looking for local and authentic experiences Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. Chennai city Centre is easily accessible to guests via the highway.
Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Pune to ensure maximum cooperation, productivity, morale and guest service. Financial Management ~ Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader. Hygiene / Personal safety / Environment:
Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations
Applies the hotel's security regulations (in case of fire etc)
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
Knowledge and Experience Additional certification(s) in Food & Beverage will be an advantage Good reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Service oriented with an eye for details Strong leadership, interpersonal and training skills Results and service oriented with an eye for details
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... Assistant Manager role **Comprehensive knowledge of hotel operations and hospitality standards Understanding of revenue management principles and pricing strategies Familiarity with booking systems, distribution channels, and inventory management Knowledge of hospitality protocols and guest service excellence standards
... Assistant Manager role **Comprehensive knowledge of hotel operations and hospitality standards Understanding of revenue management principles and pricing strategies Familiarity with booking systems, distribution channels, and inventory management Knowledge of hospitality protocols and guest service excellence standards
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... service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, ...
... team member: A passion for spreading the light and warmth of Hospitality . Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2-3 years as an Assistant Manager. Assistant Manager: The ideal candidate should possess at least 1 year of experience as an Assistant Outlet Manager. hospitality ...
... Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Provide effective support to the team to enable them to provide effective and efficient services. Co-ordinate with the other departments to ensure operative ...
... employees and provides a return on investment. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, ...
... walk-ins, extensions, cancellations, and room changes. - Verify guest details and ensure accurate booking and payment records. - Explain apartment facilities, hotel services, house rules, Wi-Fi, parking, breakfast, and laundry services. - Respond to guest requests promptly through phone, WhatsApp, and in-person communication. ...
... and assist guests throughout their stay. 2. Handle guest queries, requests, and complaints professionally. 3. Ensure personalized service and an exceptional guest experience. 4. Coordinate with different departments to fulfill guest requirements. 5. Follow up with guests and collect feedback to improve services. 6. Maintain ...
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... repairs, shopping). • Maintains awareness of cultural differences needed to meet guest's specific needs and requirements. • Provides check-in and check-out services and handles reservations when needed. • Maintains knowledge of rooms and their locations, services and facilities of the hotel. • Ensures repeat and VIP guests ...
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... everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions Leading the way – managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your ...
... completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business ...
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