Front desk manager / executive / associate (FDM / FDE / FDA) Department: Hotel operations
South India (Goa, Karnataka, Kerala, Tamil Nadu)
Experience: 1 to 5 years

We are a people-first brand built around travel, community and shared experiences. The front desk is where The Hosteller either happens or doesn't. It is not a reception job. Alongside the desk, the role carries visibility and accountability across housekeeping readiness, F&B and concierge fulfilment, repairs and maintenance, safety and security, cash and inventory integrity, and the property team itself. Executes the guest lifecycle under supervision. Runs shifts independently and owns exceptions: complaints, refunds, room changes, upgrades. Decides within SOP limits and guides associates on shift. Owns the property's front office outcome. Reports to the GM or AGM, dotted to the Area Manager.

Read the guest correctly and adapt the first move accordingly, whether that's a solo female traveller, a corporate group, a long-stay workation guest or a first-time backpacker. Never let the desk go unattended during peak arrival and departure windows.

Compliance, safety and security at the desk Complete every compliance check without exception: valid government ID, verified phone number, and C-form filing for foreign nationals. Enforce property policy on underage bookings, parental consent, alcohol, drugs and substances, visitor hours and prohibited items. Requests, complaints and service recovery (receive, log and close guest requests across housekeeping, maintenance and other categories within their defined turnaround times)
Rooms and housekeeping readiness (hold the property to its cleanliness and readiness standard, and inspect rather than assume. Coordinate room readiness against the day's arrivals, and block or unblock inventory for maintenance with accurate reasons. F&B, concierge and ancillary revenue (drive and fulfil F&B orders, mobility, local experiences and other concierge bookings accurately and on time)
Cash, inventory and data integrity (handle cash, digital collections, deposits and hostel essential charges with full accountability and daily reconciliation. Support the night audit. Understand that inaccurate entries cost the company more than most guest complaints do.)
Team, roster and development (build and run the front office roster with adequate coverage, mandated rest gaps and fair distribution. Address performance and conduct issues early, and document them properly. Property, vendors and local liaison (maintain a cordial, professional relationship with local police, fire, health and municipal authorities, and keep statutory documentation current and accessible. Manage local vendors on quality, timeliness and cost. Coordinate with HO teams on reservations, revenue, transformation, HR and finance, and raise requests through the correct escalation route with the right supporting detail.)

Refund and compensation value as a percentage of revenue
Cash and inventory variance
Front office team attrition and shift coverage reliability

Hospitality graduate, post-graduate or diploma; strong candidates from other backgrounds with proven front office experience will be considered

1 to 5 years in a hotel, hostel, resort or guest house, with hands-on front office exposure. FDM level requires prior supervisory experience
Working knowledge of a PMS, plus comfort with dashboards, trackers and structured digital workflows. Outstanding spoken and written/oral communication in multiple languages (such as Kannada, Telugu, Malyalam, etc.) Willing to work rotational shifts, including nights, weekends and peak season
Flexible to relocate anywhere across South India

Hotel Front Desk Agent - Overnight

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