Hotel Front Desk Agent - Overnight in Karnataka, India - Jobeax
Vacancy description
Hotel Front Desk Agent - Overnight in Karnataka, India
India
Hotel Front Desk Agent - Overnight in Karnataka, India is listed on Jobeax. Browse 30,000+ vacancies available.
Front desk manager / executive / associate (FDM / FDE / FDA) Department: Hotel operations South India (Goa, Karnataka, Kerala, Tamil Nadu) Experience: 1 to 5 years
We are a people-first brand built around travel, community and shared experiences. The front desk is where The Hosteller either happens or doesn't. It is not a reception job. Alongside the desk, the role carries visibility and accountability across housekeeping readiness, F&B and concierge fulfilment, repairs and maintenance, safety and security, cash and inventory integrity, and the property team itself. Executes the guest lifecycle under supervision. Runs shifts independently and owns exceptions: complaints, refunds, room changes, upgrades. Decides within SOP limits and guides associates on shift. Owns the property's front office outcome. Reports to the GM or AGM, dotted to the Area Manager.
Read the guest correctly and adapt the first move accordingly, whether that's a solo female traveller, a corporate group, a long-stay workation guest or a first-time backpacker. Never let the desk go unattended during peak arrival and departure windows.
Compliance, safety and security at the desk Complete every compliance check without exception: valid government ID, verified phone number, and C-form filing for foreign nationals. Enforce property policy on underage bookings, parental consent, alcohol, drugs and substances, visitor hours and prohibited items. Requests, complaints and service recovery (receive, log and close guest requests across housekeeping, maintenance and other categories within their defined turnaround times)
Rooms and housekeeping readiness (hold the property to its cleanliness and readiness standard, and inspect rather than assume. Coordinate room readiness against the day's arrivals, and block or unblock inventory for maintenance with accurate reasons. F&B, concierge and ancillary revenue (drive and fulfil F&B orders, mobility, local experiences and other concierge bookings accurately and on time)
Cash, inventory and data integrity (handle cash, digital collections, deposits and hostel essential charges with full accountability and daily reconciliation. Support the night audit. Understand that inaccurate entries cost the company more than most guest complaints do.)
Team, roster and development (build and run the front office roster with adequate coverage, mandated rest gaps and fair distribution. Address performance and conduct issues early, and document them properly. Property, vendors and local liaison (maintain a cordial, professional relationship with local police, fire, health and municipal authorities, and keep statutory documentation current and accessible. Manage local vendors on quality, timeliness and cost. Coordinate with HO teams on reservations, revenue, transformation, HR and finance, and raise requests through the correct escalation route with the right supporting detail.)
Refund and compensation value as a percentage of revenue Cash and inventory variance Front office team attrition and shift coverage reliability
Hospitality graduate, post-graduate or diploma; strong candidates from other backgrounds with proven front office experience will be considered
1 to 5 years in a hotel, hostel, resort or guest house, with hands-on front office exposure. FDM level requires prior supervisory experience
Working knowledge of a PMS, plus comfort with dashboards, trackers and structured digital workflows. Outstanding spoken and written/oral communication in multiple languages (such as Kannada, Telugu, Malyalam, etc.) Willing to work rotational shifts, including nights, weekends and peak season
... to customers in order to grow the account on behalf of the company. Education And Experience ~ 2 years experience in the sales and marketing, guest services, front desk, or related professional area. 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related ...
Key Responsibilities: • Manage front desk, visitor handling, and incoming calls. - Greet visitors and coordinate meetings and appointments. - Handle emails, courier, post, and general office communication. - Maintain office records, documents, attendance, and stationery. - Coordinate with vendors for housekeeping, maintenance, ...
Key Responsibilities: • Manage front desk, visitor handling, and incoming calls. - Greet visitors and coordinate meetings and appointments. - Handle emails, courier, post, and general office communication. - Maintain office records, documents, attendance, and stationery. - Coordinate with vendors for housekeeping, maintenance, ...
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... prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Works effectively with the Engineering department on guest room maintenance needs. • Understands and complies with loss ...
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com/link/KFTf3qFQaZkMAAcG excellent customer service and support during the sales proce ss. Required Ski lls: Strong communication skills in Hindi and Engl ish. Ability to meet sales targets and handle objecti ons. Strong persuasion and negotiation ski lls. Ability to handle high call volumes and work under press ure.
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... service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, ...
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