Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 290 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).
GENERAL INFORMATION
Address – Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108
Telephone number: +91 (0) 40 6625 0000
Website:
Job Description
Primary Responsibilities
Consistently offer a professional and friendly greeting, engaging service and warm welcome to all guest.
To ensure every guest is bid fond farewell when they depart.
To ensure all arrival reports are printed in advance before the meal periods and properly recorded for records.
Have knowledge of all menu items, garnishes, contents and preparation methods
Assist guests regarding food and beverage menu items in an informative and helpful way
Understand shift end reports in the outlet and the POS system
Understand the Server’s tasks in the outlet and perform other duties as assigned by leader.
People Management
You must have very good communication and interpersonal skills.
As a Hostess in you will use your charm to carry out a natural conversation with guests without sounding scripted or intrusive.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
Establish and maintain seamless co-ordination & co-operation with all departments of Novotel, Hyderabad to ensure maximum cooperation, productivity, morale and guest service.
Ability to work cohesively as part of a team
Qualifications
Knowledge and Experience
Secondary / High school education / Hotel Management Degree
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Previous Hostess experience an asset
Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
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